Customer Service Representative Supervisor
Supervises and coordinates activities of customer service representatives engaged in handling service orders and...
Customer Service Representative
Investigates customer complaints concerning gas leakage or low pressure, and abnormal consumption of gas or electricity by gas and electric appliances. Ascertains number and type of appliances used on premises to determine rate of utility consumption. Turns off appliances and observes gas or electric meter to detect power leakage. Examines meter and appliance connections for defects, such as shorts, grounds, and loose pipe joints to determine power loss or gas leakage. Covers gas pipe joints with soapsuds and watches for bubble formation to determine position of leak. Performs repairs and adjustments, such as cleaning and regulating gas burner jets, and replacing defective meters and gas regulators, using handtools. Shuts off service and notifies repair crew of major repairs required, such as replacement of underground pipes or electric wiring. May perform emergency repairs to gas service pipes between gas main and building. May collect delinquent accounts. May recommend and write specifications for distribution changes, such as house wiring, and relocation of poles or service lines, utilizing necessary right-of-way grants. May investigate illegal use of gas or electricity.
Customer Service Representative Supervisor
Supervises and coordinates activities of customer service representatives engaged in handling service orders and telephone complaints of customers. Monitors service calls to observe employee's demeanor, technical accuracy, and conformity to company policies. Recommends corrective services to adjust customer complaints. Answers questions about service. Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints. Checks accounting ledger and order postings for errors.