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How to Destroy Customer Appeal

Over the years, I have been frequently asked how to develop overwhelming custome...

The Christmas Man

First the scene: Christmas Eve at a busy Southwest Airlines gate. The gate agent...

Effective Mission Statement: Love One Another?

You are supposed to have a mission statement. Every good business has one. Sma...

Customer Service Trends

Drew Stevens, a renowned international speaker and customer service expert, has ...

Don't Chase Unprofitable Customers

Companies spend billions of dollars each year chasing down, acquiring, and tryin...

Alcohol Certifications: Making Customer Service the First Line of Defense against Alcohol Abuse

The most widely abused drug in the world is not sold on street corners or in dar...

Teach Them How to Facilitate the Customer Experience

For as long as I can remember my father had driven a Cadillac, so you can unders...

Tapping Skilled, Educated Women for a Flexible, Home-Based U.S. Workforce

A phenomenal, untapped labor pool in this country is the multitude of highly ski...

From Emotion to Devotion: Creating a Loyal Client Base with No Acquisition Cost

Ask an organization why they are in business, and they instantly state, ''To mak...

From Emotion to Devotion Creating a loyal client base with no acquisition cost

Ask an organization why they are in business, and they instantly state, “To ma...

Four Ways to Redefine Sales

As a salesperson, you’re trained to ask customers what they want in terms of y...

The Art of Customer Service

Dr. Marty Seldman is a corporate trainer, an executive coach, and an organizatio...

Seven Service Behaviors to Boost Your Bottom Line

Kathryn walked into a prospective client’s office with low expectations of win...

Conversion is Key: How to Turn a Website Visitor into a Customer

It's no secret that industrial buyers are looking to the Internet as a key purch...

Hiring a Winning Team Over and Over

There are specific ways to hire for success, to build your department stronger a...

The Key to Good Service: Remember the Basics

Customer service has come a long way in the last 10 years, especially with impro...

How to Be the Best Customer Service Professional

In my seminars and workshops, one of the key things I always say is, ''Your cust...

Positively Outrageous Service!

I knew even before we opened our small restaurant that we would be model franchi...

Love Your Product; Hate Your Service: When Good Service Representatives Do Bad Things

It's interesting how when the economy does well customers can be taken for grant...

Unique Work-From-Home Model Provides Ultimate Flexibility for Employees

Bring the work to the people, rather than the people to the work. This simple y...

217 archived articles
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