THE LARGEST COLLECTION OF CUSTOMER SERVICE JOBS ON EARTH
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Over the years, I have been frequently asked how to develop overwhelming custome...
First the scene: Christmas Eve at a busy Southwest Airlines gate. The gate agent...
You are supposed to have a mission statement. Every good business has one. Sma...
Drew Stevens, a renowned international speaker and customer service expert, has ...
Companies spend billions of dollars each year chasing down, acquiring, and tryin...
The most widely abused drug in the world is not sold on street corners or in dar...
For as long as I can remember my father had driven a Cadillac, so you can unders...
A phenomenal, untapped labor pool in this country is the multitude of highly ski...
Ask an organization why they are in business, and they instantly state, ''To mak...
Ask an organization why they are in business, and they instantly state, “To ma...
As a salesperson, you’re trained to ask customers what they want in terms of y...
Dr. Marty Seldman is a corporate trainer, an executive coach, and an organizatio...
Kathryn walked into a prospective client’s office with low expectations of win...
It's no secret that industrial buyers are looking to the Internet as a key purch...
There are specific ways to hire for success, to build your department stronger a...
Customer service has come a long way in the last 10 years, especially with impro...
In my seminars and workshops, one of the key things I always say is, ''Your cust...
I knew even before we opened our small restaurant that we would be model franchi...
It's interesting how when the economy does well customers can be taken for grant...
Bring the work to the people, rather than the people to the work. This simple y...
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