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Customer Service Careers: Fixing Appliance Problems through Customer Service Job by the Appliance Repair Technicians

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The appliance repair technicians have been involved with customer service jobs like installing and servicing all types of major electric equipments and gas appliances, such as the washing machine units, refrigerators, kitchen range, and vacuum cleaner, in a customer’s home or business establishment.

Though some small appliances, such as the iron and the coffee percolator had began its existence even before the twentieth century, the general use of appliances did not take place until World War I had ended. Several factors contributed to the rise of the use of home appliances: the development of efficient, compact electric motors, the ability of electric utilities to generate more power, and the difficulty in employing reliable household help. With one or two people in a family doing most of the domestic chores, efficiency was needed to get those chores done. Machines that reduced or eliminated the time needed by the worker were in great demand.

When World War II came to an end, there has been an enormous increase of demand in the use as well as its product output of home appliances. This increase is a result of the rapid growth of the population and a higher standard of living. In addition, the development of new products, such as dishwashers, electric can openers, room air conditioners, and food waste disposers, as well as products and the advanced marketing skills of manufacturers, has increased the use and demand for home appliances. In recent years there has also been an upsurge in the establishment of coin-operated washing and drying machine laundry establishments and coin-operated dry-cleaning businesses. Eventually, jobs in customer service had also increased in its demand.

The increase use of appliances has also increased the customer service employment, its need to install, repair, and service them has grown rapidly. Appliance repairers must utilize the human senses as well as tools in their work. They look for damaged electrical cords, worn out hoses, and destroyed connections, observe for abnormal humming or grinding noises, check for gas fumes or burning materials and turn gears or other movable part to see if they need to be adjusted or fixed. The repairer also finds other causes of alarming signs by applying special-designed tools or testing devices. They eventually integrate their findings into a form of diagnosis of the problem to repair the particular appliance.

Part of their customer service careers, the appliance repair technicians may make a service-call to several residents and attend customers’ inquiries and complaints about their appliances. They will often advice customers about the care and use of their appliances, especially when installing them. They must be able to order parts from a catalog, record time spent, part applied, and applicability of warranty of each repair job, give estimate on the expenses of repair, and sometimes sell brand-new or slightly-used appliance unit. Most repairers need also to make lighter truck or automobile, some of which are supplied with sophisticated radios. Although many appliance repairers service, maintain, and repair most appliances, there are also some who have the specialty in one kind, or even one brand, or in a number of appliance units. Window unit air-conditioning installer-service, for example, work only with portable-window unit, while domesticated air condition installers handle both windows and centralized systems. Household-appliances technicians have the specialized skills in the installation of refrigerator and freezer, washing machine and clothes dryers, and electric ranges and ovens. Meanwhile, electrical appliance-technician maintains and repairs those common kitchen units. Small electric-appliance repairers handle portable-household electrical appliance like toaster, percolators, lamps, heaters, fan, food-processor, and irons. In this case, the customer usually takes the particular appliance to the repair shop for any servicing that is needed, such as replacing worn or defective parts. Furthermore, the gas-appliance repairer installs, repairs, and cleans all types of gas-appliances like gas-range or stove, heater unit, and gas furnace device, and also advices the customer for efficiently and economically use of the gas.

In its customer service job, the appliance repair technician must be able to work independently and at times supervise the work of others, for example, in the installation of heavy-duty laundry equipment. Some of the personal requirements needed are mechanical aptitude, dexterity, normal eyesight, and hearing, patience, strength, and the ability to meet and deal with people effectively. Lacking some of the personal qualities may not necessarily prevent individuals from entering this occupation, as they may become bench workers and do all the work in the repair shop. Applicants are usually hired as helper-workers and possess their skills and work experience via on the-job training. Some companies will assign a helper to a company an appliance repairer on work assignments to aid in the installation of new appliances in customers’ residences. They will also observe and eventually assist experienced repairers in detecting and fixing the problem with home appliances. Other companies assign helper-workers to assist in the shop where they gain knowledge on how to fix slightly used materials or parts and work on simple repair jobs.

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