Customer service requires an even temperament and the ability to handle the customers' complaints to their satisfaction. It involves working with all types of people, personalities, and issues. Customer service means meeting the customers' expectations to make them satisfied, whether that involves a discount, a refund, or an exchange. In customer service jobs, the customer is always right. Many clerical customer service jobs may involve clerical tracking of dollar amounts for refunds, exchanges, and returned merchandise.
Businesses are always looking for strong customer service employees. Clerical and customers service jobs often involve the first and last impression a customer has of a company. As such, you need to be courteous and have a helpful attitude to get a clerical customer service job.
Customer service employment involves a lot of empathy for the given customer's problem and acting like you can solve it. You must be a good listener and let customers explain their issues or problems. Sometimes all they want is somebody to listen to them, and often they may just want an apology or a small discount.
There are clerical and customer service jobs in many different industries. Of course, retail department stores have customer service departments, while hotels, automotive dealerships, insurance companies, doctors, and lawyers all also offer clerical and customer service jobs. These are often titled as everything from administrative assistant, data-entry clerk, and accounting clerk to receptionist, but these are all basically just clerical customer service jobs.
When you begin your job search, you may be able to network with friends and family that work at different employers to try to find clerical and customer service jobs. Since these are often entry-level positions, you may well be able to find a position this way. You can also look in the classifieds, but more and more companies are listing customer service jobs on the Internet at websites that specialize in clerical and customer service jobs.
An online employment service will have access to virtually all the clerical and customer service jobs that are open. They normally research different companies and websites to consolidate all the possibilities. This gives you an advantage in the job market since it saves you time because you don't have to look through all the different websites. They do the research so you can quickly check to see what's available. This is the quickest way to search for clerical and customer service jobs.
It's easy to start a career in clerical work or customer service. It helps to be good with numbers, a good listener, and a problem solver. You need to display empathy and concern for the given customer's problem and solve it efficiently. You will definitely need to have these traits if you want to get jobs in customer service. Clerical work, meanwhile, often involves data-entry, typing, and answering phones. In any case, many people are naturals when it comes to dealing with people and putting them at ease.
There are many articles and websites that can give you additional pointers on what skills are necessary to get clerical and customer service jobs. There are some companies that are now hiring individuals to do both of these types of positions from home, making a growing job market for stay-at-home individuals and saving the companies from needing more office space.
Since many of these jobs are now performed over the Internet and phone lines can be routed to the next available representative, they can make for great stay-at-home jobs. You just need to be sure to research any stay-at-home website job offers to make sure they are legitimate. Any that ask for money upfront are giving you cause to be suspicious, as most legitimate job offers will not ask for money upfront.
The best way to find a clerical and customer service job is to look at an employment website that specializes in these types of jobs and has done the research to find legitimate offers that will give you an opportunity to get a career in clerical or customer service jobs.