Customer service representatives who work in traditional call centers usually earn only $8 to $9 per hour. Work-at-home customer service agents generally earn $13 to $14 per hour. Working at home is advantageous in many ways, especially for stay-at-home parents and physically challenged people who are in need of income. You can also increase your net pay if you’re eligible to take deductions at tax time for business use of your home.
Work-at-home customer service jobs can involve a wide variety of services. Many times, the jobs range from general call handling to providing technical support. If you do find employment in one of these jobs, you’ll probably need some or all of the following tools and attributes:
- A modern computer
- Basic computer skills
- A fast Internet connection (DSL or cable modem)
- The latest version of Microsoft Windows
- Internet and email access (Internet Explorer and Microsoft Outlook)
- A phone line dedicated to your home-based call center
- Unlimited long-distance calling options
- Excellent “people skills” to deal with people effectively
- Education ranging from high school to a college degree
Having experience in either traditional or work-at-home customer support, technical support, help-desk support, or another type of customer service employment isn’t usually required but may be helpful. The more experience you have in these areas, the more solid the foundation for your home-based business will be. Many companies hire for work-at-home customer service jobs, and a good place to look for them is on the Internet. Check the employment sections of their websites.
Make sure that your resume is up to date and that your interview skills are sharp. Many people want to work from home, and that need or desire might not be enough; make sure that you qualify for the job for which you’re applying. You may be able to augment your annual income or greatly enhance it with a home-based customer service business.
