First, find a company that has a good track record of providing customer service to its customers through well-trained customer service representatives. In this case, you want to find one that will train you to the point that you will have little trouble helping customers and assisting them in fixing their problems, answering their questions, or aiding them in the purchase of goods or services from the company.
Second, always look to see what the company pays. More often than not, you can expect to be paid about $17,000 to $22,000 a year. This pay is typical for a customer service representative, but there may be cases where it will actually be lower. So, try and find the company that will pay more than $22,000, there are not many who will do so for first-time customer service representatives, but it does not hurt to look.
Third, look at the upward mobility of other customer service representatives in the company. Talk to some and find out how many are able to advance to customer service manager and customer service trainer positions within the company. You want to do this because if the company pays less than other companies, but has a great deal of upward mobility at that branch, and others, than it is a good idea to go with it. This is because you will be able to make more in the long-run, with greater stability, than if you get paid a lot at the beginning and then don’t advance as fast as you wanted to.
Last, check to see if the company has a history of sending its work overseas. You do not want to join a company that is going to just cut your department after you have been there for a month, a year, or a decade. You want to be with a company that will keep its work in the country and employee citizens of that country, rather than going for that quick buck elsewhere.
Looking at these points, it is important to remember that some companies will have none of these, and they should be avoided, while some companies will have all of them. However, if a company does all the above things, then it is going to be difficult for you to get a job with them due to their ability to hire and keep staff based on their excellent track record.
Try and find a company that does most, but not all, of the above and you should find yourself in a pretty happy situation as a customer service representative.
