This is the pantheon for customer service representatives. Above being a customer service manager, above a customer service trainer, this is where the truly talented customer service representatives eventually end up.
Of course, what is a customer service executive then?
Typically, this is the person who is in charge of the entire customer service department, with customer service managers acting under them.
Not surprisingly, it takes many years for an individual to make it to this point, and more often than not they have to go through the roles of being a customer service representative, customer service trainer and a customer service manager before ever reaching this point.
However, the skill set does not stop there and many customer service executives are also required to have a wide variety of executive skills that will allow them to manage an entire customer service branch, or department, effectively. If their branch is a stand-alone customer service spot, then they are the ones who are kings of that small island. They make the final decision, they have total say and they are the ones who implement the decisions of their bosses to those below them.
With so much responsibility, extra training, extra work and possible job stress, it is of little surprise that the average customer service executive makes between $130,741 and $222,528.
In other words, those who are able to make it to this point in their career have the ability to make up to $200,000 more than the average customer service representative who has been with the company for many years. This comes to nearly 10 times as much as the average customer service representative makes.
Of course, just because they make more, that does not mean they spend their days with their feet up on their desk sleeping. In fact, they usually have a much greater workload and much more pressure from upper levels of the company on them.
They need the extra skills that have been spoken about and those skills come at the cost of hours and hours of training at a wide variety of locations, as well as years of experience throughout the company. Usually, only those customer service representatives who stay with a company for upwards of 20 years can qualify for this level of customer service pay.
As well, customer service executives can expect to travel a lot more than any other type of customer service worker, from representatives all the way to managers. Often, customer service executives will be the ones who go out to new locations to train the top-level staff and ensure that the new location is running properly. As a result, they have the pressure of the customer service trainers, but at a much higher level. If a location fails initially, it may be the customer service executive who bears the brunt of the criticism from upper management.
Despite all this, this is the ultimate goal for those who want to spend their time in customer service. It is the highest level, with the most pay, that any customer service representative can possibly hope for.
