Social Media Representative 3 - 2nd Shift - 2:00 PM - 10:30 PM M-F EST

Profile

Description

The Social Media Representative 3 protects company's brand image by monitoring and addressing social media comments pertaining to our company's products and services.. Reviews, triages, and responds to comments, requests, and grievances. The Social Media Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities

The Social Media Representative 3 reviews, triages, and responds to comments, requests, and grievances. Decisions are typically focused on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Required Qualifications

1 years of working social media knowledge ie. Facebook, Twitter, Instragram, Linkedin platforms

1 years of customer service experience

Willing to work various shifts based on business need and OT

Preferred Qualifications

Prior proofreading experience

Critical thinking

Social Media savvy

Additional Information

2nd shift 40 hours (full-time)

2:00 p.m. to 10:30 p.m. Monday - Friday EST

The monitoring of the hospice benefit line may be required in certain circumstances.

We may contact you via text message to gather more information once your application is complete. We use a software platform called Montage. Montage Text allows you to interact with us at the time and location most convenient for you. If participating in a Text assessment, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided

If you have additional questions regarding this role posting, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com