Product Support Supervisor

Profile

Sandvik Rock Processing Solutions is responsible for the sales and manufacturing of hydraulic attachments in the North American market.

Main Responsibilities

Supervise department and personnel for warranty, rebuild, refurb, and repair

The main point of contact for tech support and field support

Administrate rebuild/refurb department, including scheduling, supervising, and reporting on KPIs

Administrate warranty department, including approval/denial, processing, crediting, reporting on KPIs

Development of personnel and procedures

Work with internal and external teams as well as our North American dealer network

Drive quality control based on warranty analysis

Maintain a clean, organized, and safe work area

Required Competencies

Excellent customer focus and are dedicated to improving customer satisfaction

Experience with customer service, tech support, and/or other customer-facing roles

Your well-developed communication and interpersonal skills enable you to communicate effectively and interact comfortably with colleagues

Strong computer skills including Excel and Teams

Experience with CRM, ERP, or similar systems

Project management

Time management

Experience in scheduling and planning

Experience with continuous improvement

Experience

5+ years of experience

Management or supervision of personnel

Good oral and written communication skills and the ability to speak and read English

Scheduling, planning, and coordination

Strong computer knowledge and skills

Customer service, tech support, or similar

Deadline:

Not set

Job-ID:

R0054415

Company info

Sandvik Process Systems
Website : https://www.home.sandvik/en/