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A warm greeting and attentive customer service likely helped two Ballard, Washington banks avoid being robbed earlier this week, the FBI tells The Seattle Times.

 

A man walked into a First Mutual Bank branch, and was immediately recognized by employees who had seen his photo on a flier as a suspect in previous robberies.

 

Instead of waiting for the man to make it to the teller's counter, an employee immediately greeted the man, treated him as a valued customer and offered to help him at a desk.

 

The suspect left. First Mutual employees then called a nearby US Bank branch to warn them that the man might be headed to the bank.

 

A few minutes later, a man matching the suspect's description walked into the US Bank, where employees provided similar customer service. The man again left empty-handed.

 

The man — whom the FBI has calls the "Bad News Bandit" because he carries a newspaper and opens it to reveal his demand note to tellers — remains at large, FBI spokeswoman Robbie Burroughs said.

 

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