Charlotte, NC, United States
Bluecollar, Customer Service
HOUSEKEEPING SUPERVISOR - Charlotte, NC
Oakwood is the world’s largest provider of high-quality furnished and unfurnished accommodations. Our valued employees who make up the Oakwood team, play a critical role in enabling Oakwood to achieve its steady record of success. Our company is staffed by bright, organized and dependable people driven by a common company goal: to help us accomplish great things through exemplary customer service to our clients and to our peers. If you want to work in a fun, pro-employee, professional environment, come work for us!
Oakwood Worldwide offers a very competitive compensation and benefits package. Along with competitive salary, the company offers medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan.
Key features of your day:
Oversee and train housekeepers, deep cleaners/stagers and inspectors.
Ensure that apartment servicing is completed in a timely and efficient manner.
Ensure that the cleaning and servicing team members perform duties up to Oakwood’s standards relative to the quality of work.
Ensure that cleaning and servicing team members perform their duties according to Oakwood policies and procedures.
Address and resolve customer service issues in a timely manner.
Colaborate with other managers to ensure the highest quality of service.
Maintain adequate inventory of cleaning supplies.
Ensure the cleaning and servicing team have adequate supplies to perform daily maid service and apartment resets, respectively.
Manage cleaning and servicing activity in the appropriate system.
Inspect apartments according to Oakwood's standards.
Maintain excellent relationships with apartment community partners.
Successful Candidates have:
Bi-lingual, Spanish/English preferred
Valid driver's license and a clean driving record
High level of attention to detail
Basic Computer Skills including, Microsoft Office Suite
3-5 years experience in cleaning or housekeeping
3- 5 years as a supervisor; inspecting services
Experience in a customer service-related field and/ or apartment, hotel or similar environment is strongly preferred
is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Website : http://www.oakwood.com
Founded in 1960, Oakwood pioneered the temporary housing industry and remains the world's leading provider of furnished and serviced corporate apartments and residences. With over 25,000 locations throughout North America, Latin America, Europe, the Middle East and Africa and the Asia Pacific region, Oakwood offers a full spectrum of housing solutions and accommodations to meet the needs of businesses and individuals.