CYNET SYSTEMS INC.
Irvine, CA, United States
Customer Service, Account Management
Client-facing experience in a corporate setting
Account Management experience.
Daily contact with clients, handling all aspects of the account.
Project Management experience a plus
Account Management tasks associated with various accounts. (ie: client concerns, invoicing questions, discuss sales in determining which product would best support client needs; submitting counts and orders, delivery issues/questions)
Update SFDC opportunities to In Hand, utilizing the MTD Order Detail report & Daily Sales Report on a weekly basis
Reconcile report with SFDC; include OM# & SBT#
Assist sales in the contracting process and current process for OneKey
Provide support with OneKey counts and product information
Run counts on all three platforms...DirectListSelect, OneKey, SKA
Support OneKey Web Product - demo, pricing, functionality questions
Weekly/daily 1:1 w/Sales reps
Follow all SOPs (Standard Operating Procedures) to ensure accurate information is provided to appropriate teams
Ability to multi-task in a very busy environment, meet quick turn-times and submit rush orders
Fulfill count/order requests and help move job along through the approval process
Assist other team members to help with workload
Provide support to the sales team with order processing, data counts, assistance to clients with product, pricing, and technical questions.
Interact with client or account manager on a regular basis to ensure commitments are met and client’s order delivery expectations are satisfied.
Write SOWs (Statement of Work), facilitate data tests, compile results for clients, coordination of data build, gather paperwork requirements. Maintain a 2hr turnaround from order request from client.
Facilitate SK&A data counts and orders; work with internal departments on any other relevant information to customers/sales requests.
Serve as a liaison between Fulfillment and Sales whenever a complex order is submitted to ensure the requested steps are fulfilled by requested date, and with highest level of quality and thoroughness. Including QC orders, as needed.
Maintain customer and account manager up to date on order progress, delivery status and ensure any delays are documented.
Assist on ongoing training for the sales reps and customer services team in terms of order requirements, best practices, and procedures once new hires have completed initial training.
CYNET SYSTEMS INC.
Website : http://www.cynetsystems.com/new/
Cynet Systems was recognized as one of the fastest growing companies in Virginia. It was awarded the Fantastic 50 Award for the highest overall growth. We have been consistently recognized as the Top North America Supplier- GOLD Star Partner for the last four years by one of the top 5 IT Services Company in the world. Our specialties in staffing and recruiting include the following: Infrastructure Consulting, Engineering Consulting, IT Consulting, Health care & Life Sciences Consulting, Federal Consulting and Corporate Recruitment With a specialized recruiting army, we have developed a network of professionals who are poised to serve your need. In 2015, Cynet was recognized as the #1 Infrastructure Supplier for North American Region by a top IT Services Company. Whatever the need, our specialists deliver!