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Job Details

Supervisor Specialty Group

Company name
AmerisourceBergen Corporation

New Hyde Park, NY, United States

Employment Type

Customer Service

Posted on
Dec 06,2019

Valid Through
Mar 20,2020

Apply for this job


Title: Supervisor, Specialty Group

Location: United States-New York-New Hyde Park

Job Number: 00001YFO

World Courier, an AmerisourceBergen Company, provides unparalleled specialty logistics services to drive the commercial success of our partners around the globe. For 50 years, we’ve delivered peace of mind through world-class supply chain programs, transportation services, storage of time- and temperature-sensitive products, and innovative, cutting-edge medicines including cell and gene therapies. Through our daily work – and powered by our 2,500 associates – we are united in our responsibility to create healthier futures. With a presence in 50 countries, World Courier is driven by a commitment to excellence, and provides customized solutions with global reach to increase access to care; making us the most trusted specialty logistics company in the world. To oversee the day to day operation of the Specialty Group. Leads and supports Specialty Group associates. Under supervision of the CS Manager and other management level positions within the customer service team. Responsible for ensuring customer satisfaction by providing World Courier customers with courteous, professional and efficient services at all times. Operational Participates in the interviewing, hiring, onboarding and training of new associates. Collaborates with the CS Administration team with day to day staffing/ scheduling and other personnel/HR concerns. Proficiency in our operating systems: WorldSTAR, BioSTAR, OpSTAR, Optiview, etc. Complies with all appropriate policies, procedures, safety rules and regulations. Subject Matter expert in World Courier Operational SOP’s including but limited to the handling of Temperature Controlled Shipments, Dangerous Goods and Packaging. Acts as Escalation point for high level operational and client facing issues. Communicates with airline management and escalates discrepancies. Creates Corrective and Preventative Action Reports (CAPA’s) when necessary. Creates and follows client SOP’s for specific handling instructions. Associate Performance Supervises the day to day Specialty Group operations; work assignment delegations to direct reports and managing volumes and shipment/client issues. Monitors the Call Management System. Collaborates with the CS Administration team for daily, weekly and monthly reporting of associate performance. Reports to managers weekly with evaluations of all processes, associate performance, and areas that need addressing the following week. Manages and documents personnel issues. Administers disciplinary action when applicable. Creates and administers associate mid-year and annual reviews. Documents and delivers real time performance feedback. Makes recommendations to the Manager regarding compensation. Works one on one with associates who are failing to meet expectations, PIP Planning, etc... Maintains confidentiality of associate records. Business Review Support Assists the sales department with business development including client off site visits. Works together as a team in support of all departments and Network offices. Makes suggestions and recommendations to fellow supervisors and the Manager in an effort to continually improve Customer Service operations. Qualifications: Provide leadership and direction Ensure optimum productivity Train/Coach others Communicate and build professional relationships Approachable Motivate others Professional conduct and role model for the dept Job: Customer Service/Call Center Jobs

Company info

AmerisourceBergen Corporation
Website :

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