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Job Details

Consumer Lending- Customer Service Operations Manager- Associate - Richardson

Company name
Goldman Sachs Group, Inc

Location
Dallas, TX, United States

Employment Type
Full-Time

Industry
Customer Service, Manager, Military

Posted on
Dec 20,2018

Valid Through
Apr 04,2019

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Profile

Goldman Sachs & Co.

Consumer Lending- Customer Service Operations Manager- Associate - Richardson

in

Dallas

Texas

MORE ABOUT THIS JOB

Consumer and Commercial Banking (CCBD)Consumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, and risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital.Digital Finance DescriptionDigital Finance, a business unit within CCBD, is comprised of the firm’s digitally-led consumer businesses, which include the Marcus deposits and lending businesses, as well as the personal financial management app, Clarity Money. Digital Finance combines the strength and heritage of a 149-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.

RESPONSIBILITIES AND QUALIFICATIONS

YOUR IMPACT

Are you passionate about operations, leadership and using digital tools to provide solutions to consumers? We’re looking for a professional to join our operations team who wants to use their skills and ideas to create and then lead new processes and teams.

Our team of critical thinkers partners with groups in all areas of the firm to lead teams, manage processes and improve digital tools. Our business also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, team members play a vital role in upholding the three operations principles of client focus, process innovation and risk management.

HOW YOU WILL FULFILL YOUR POTENTIAL

Learn and master the day-to-day responsibilities of the loan servicing team

Lead, manage and supervise the day-to-day operations of a team of up to 5 front line managers and up to 75 service specialists

Serve as a SME and teacher for sound loan servicing practices

Monitor the performance of a customer service team

Maintain customer quality, measured through call recordings and account auditing

Basic Qualifications

8-10 plus years of sales, service or collections experience

Bachelor’s degree or equivalent military experience

Strong understanding of customer service experience

Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment

Preferred Qualifications

Bachelor’s degree or equivalent military experience

Customer service management experience

Experience in a consumer lending environment

ABOUT GOLDMAN SACHS

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.© The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.

Job ID2018-49837

Schedule TypeFull Time

LevelAssociate

Function(s)Consumer Banking

RegionAmericas

DivisionConsumer and Commercial Banking Division

Business UnitLoans Delivery

Employment TypeEmployee

Company info

Goldman Sachs Group, Inc
Website : http://www.goldmansachs.com

Company Profile
The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and high-net-worth individuals.

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