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Job Details

Customer Account Specialist

Company name
ICL Performance Products

Saint Louis, MO, United States

Employment Type

Customer Service, Manager, Manufacturing

Posted on
Jan 08,2019

Valid Through
Apr 23,2019

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This posting is responsible for managing the order to invoice process for customers including timely delivery, meeting product requirements and accurate invoicing. This position will work closely with sales and supply chain departments to fully satisfy customer expectations. This individual must provide the highest quality customer service and represent the company in a positive professional manner at all times.

Major Responsibilities/Accountabilities:

Enter orders received via fax, email and phone into SAP system

Resolve all non-technical inquiries including tracing shipments, providing prices and product availability dates

Resolve order and service issues by gathering and analyzing facts and data to identify immediate solutions

Enter Customer Feedback Reports

Communicate Material Safety Data Sheets, Tech Sheets, Certifications of Analysis and other required documentation to customers

Provide sales support to assigned Sales Account Managers, including issue resolution, pricing maintenance and other customer needs

Coordinate with shipping locations, production planners, transportation and credit to ensure seamless order transactions

May include export management including: handling Letters of Credit, coordinate bookings with freight forwarders and preparing documentation

Occasional travel to meeting with Customers and Sales Account Managers

Required Skills

Bachelor degree preferred

Minimum of 3 years of order management experience in a manufacturing environment required

SAP experience preferred

Microsoft Word and Excel skills preferred

Positive attitude

Proven oral and written communication proficiencies

Strong analytical and problem solving abilities

Attention to detail

Able to make timely decisions, organized, efficient and demonstrates time management skills

Takes owner ship of issue resolution and is willing to go above and beyond to provide high quality service

Strong interpersonal skills, able to work well independently and in teams

Job Location

St. Louis, Missouri, United States

Job Level


Closing Date


EEO/AA EMPLOYER/Veterans/Disabled


Company info

ICL Performance Products
Website :

Company Profile
ICL Performance Products produces a broad variety products for food and industrial applications with particular strength in customized solutions for the food, cleaning products, fire safety, coatings and electronics industries. It also produces alumina-based and other products for the paper, water treatment, construction, pharmaceutical and footwear industries.