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Job Details

Manager - Operations

Company name
CRST Van Expedited, Inc.

Cedar Rapids, IA, United States

Employment Type

Manager, Operations, Customer Service

Posted on
Jan 08,2019

Valid Through
Apr 23,2019

Apply for this job


CRST Expedited is seeking a team motivating and driven Manager - Operations

to be located in our Cedar Rapids, IA office.

Job Summary:

The Manager - Operations is responsible for ensuring the satisfaction and retention of drivers to create efficient and profitable utilization while delivering a high level of customer service.

Essential Duties and Responsibilities:

Direct leadership and management of a staff of 6 driver manager (Operation) team members and approximately 500 drivers.

Provide daily direction and coaching to driver managers to improve driver retention.

Develop relationship with drivers to improve performance and encourage retention.

Act as the driver advocate toward internal departments to answer driver questions, resolve driver concerns, and/or resolve issues.

Use creative problem solving and conflict management techniques to communicate directly with unsatisfied drivers.

Monitoring key performance indicators; on time delivery, costs, utilization and on-time service; analyzing results, ensuring attainment of objectives and taking corrective action as necessary. 

Minimum Qualification Requirements:

2-3 years of previous experience in the transportation industry necessary

High school diploma or GED required and a degree in a related field strongly preferred

Strong verbal and written communication skills required

Previous experience managing a team preferred

Must be able to multi-task in a fast paced environment and handle escalated situations quickly and in the best interest of the company

CRST is an EOE. Candidate subject to successful completion of pre-employment background and drug test.

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Company info

CRST Van Expedited, Inc.
Website :

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