Customer Assistant

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Customer Assistant - Express

shrewsbury SY1 1EX

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About the role

Shift pattern

Days

From time

To time

Sun

09:00:00

14:00:00

Mon

12:00:00

17:00:00

Wed

17:00:00

22:00:00

Sat

06:00:00

11:00:00

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.

Being a colleague in one of our stores means that you will help to serve our shoppers better every day.

You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.

Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you

PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.

You will be responsible for

Serving customers on our checkouts ensuring they receive an easy, seamless personalised experience

Delivering department routines

Manually condensing stock and handling products with care to maintain product quality

Championing the reduction of food waste

Following company policies and adhering to health and safety guidelines

Being knowledgeable about the products and services in my store and helping customers by giving great natural service

Replenishing products within my store

At times, you may be required to accept deliveries into the store

You will need

A passion for delivering great service, greeting customers with a smile and serving them with pride

The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip

To take the initiative and make decisions that are right for our customers

Work well within a team and communicate openly with others

Build relationships with colleagues to create a team spirit, having fun and celebrating success

Be at work on time, well presented ready to be a brand ambassador

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)

Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution

Life Assurance - 5 x contractual pay

Share Schemes – Join ‘Buy As You Earn’ and ‘Save As You Earn’ after 3 months service

Colleague Clubcard (including a 2nd card for a family member) after 3 months service

Colleague Discounts:

10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco

10% off One Stop

10% off pay monthly & SIM only deals with Tesco Mobile

20% off all F&F purchases

20% off car, pet and home insurance at Tesco Bank. T&C’s apply

25% off Tesco Café

50% off complete glasses purchases & free eye tests (other offers available) at Vision Express

50% off health checks at Tesco Pharmacy

An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home

Cycle to work scheme

Uniform provided

Opportunities to get on

- take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.

Our Employee Assistance Programme

helps you deal with life’s challenges.

Financial wellness

- Tesco has partnered with experts to help you make the most of your money

Get involved in a range of fundraising activities with our long-term charity partners

About us

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving Britain's shoppers a little better every day’. Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve.

Please note

Tesco will only recruit individuals who have passed the school leaver’s age.  To find out the school leavers age for your country please visit the following link; https://www.gov.uk/know-when-you-can-leave-school

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com

Application process

To apply for a job in one of our stores, distribution or customer fulfilment centres, you will need to register with us and create a profile. You can keep your profile up-to-date by adding your latest skills and experiences.

Click through the stages below to see what you can expect from the application process:

Once you find a job you want to apply for, you can complete the online application form for that role. This will contain some basic questions and a test to see how you would react to situations you could come across whilst working. You will also need to submit your right-to-work documents to be checked. Once you have submitted your application we will review it to see if you have the skills that we are looking for.

If successful we may invite you in for an interview at the location that you have applied to work in – for management roles there might be an initial telephone interview, before the face-to-face interview.

At the interview you will complete a variety of tasks depending on the role, including a face-to-face interview. You will be given the opportunity to 'have a go' at the type of work you have applied for: this could be on the shopfloor, or completing a driving assessment. This will give you the opportunity to decide if we are the right for you and if we think you are right for us.

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Step 1

Once you find a job you want to apply for, you can complete the online application form for that role. This will contain some basic questions and a test to see how you would react to situations you could come across whilst working. You will also need to submit your right-to-work documents to be checked. Once you have submitted your application we will review it to see if you have the skills that we are looking for.

Step 2

If successful we may invite you in for an interview at the location that you have applied to work in – for management roles there might be an initial telephone interview, before the face-to-face interview.

Step 3

At the interview you will complete a variety of tasks depending on the role, including a face-to-face interview. You will be given the opportunity to 'have a go' at the type of work you have applied for: this could be on the shopfloor, or completing a driving assessment. This will give you the opportunity to decide if we are the right for you and if we think you are right for us.

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Apply now

Company info

Tesco.com
Website : http://www.tesco.com