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Job Details

Member Service Representative Full Time Menomonee Falls Branch

Company name
Guardian Credit Union

11.50 - $12.50 Hourly

Menomonee Falls, WI, United States

Employment Type

Sales, Customer Service, Finance

Posted on
Jan 08,2019

Valid Through
Apr 23,2019

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Job Location

Menomonee Falls - Menomonee Falls, WI

Position Type

Full Time

Education Level

High School

Salary Range

$11.50 - $12.50 Hourly

Travel Percentage


Job Shift


Job Category



Guardian Credit Union is looking for individuals with great customer service skills whom possess a passion for growth and development! We are a not-for-profit, member owned cooperative, dedicated to being the member’s primary financial institution by providing superior comprehensive, courteous, and prompt service.

BASIC RESPONSIBILITIES: Under direct supervision, responsible for providing members with service on a variety of transactions. Welcomes members to the credit union and provides general information concerning credit union products and services.


Represents the Credit Union to the members in a friendly, positive and professional manner, and provides prompt, efficient, confidential and accurate service in the processing of transactions over the counter, by phone, and by mail.

Handles all monetary transactions for members (e.g., deposits, withdrawals, loan payments, check cashing, miscellaneous receipts) and other normal inquiries by members.

Cross-sells all services offered by the Credit Union. Responds to members' requests, problems and complaints, and/or directs them to the proper person for specific information and assistance.

Answers members' questions regarding their accounts (e.g. errors in posting of deposits, withdrawals, etc.)

Accurately reconciles checks and cash drawer daily.

Performs miscellaneous duties, e.g., debit disputes, automatic transfers, and bond redemption.



Any combination equivalent to education and experience that provides the required knowledge and skills is qualifying.

Typical qualifications would be equivalent to: Successful completion of high school diploma or GED. A minimum of six months experience in cash handling and customer service.


Ability to operate routine office equipment; typing at 35 words per minute minimum.

Must have demonstrated ability to interpret and explain Credit Union policy and transactions posted to members' accounts and to adhere to policy.

Thorough knowledge of Credit Union services offered to membership and demonstrated ability to cross-sell/refer such services effectively.

Interpersonal skills to represent Credit Union positively in dealing with members and teller transactions.

Ability to exercise judgment, initiative and tact in dealing with management, supervisors, and staff.

Must present a professional, business-like appearance and manner.

Must maintain confidentiality.

Must be bondable.


Hours; evening and weekend hours required.

Continuous standing when providing members services (majority of workday).

Company info

Guardian Credit Union
Website :

Company Profile
In 1934, Harnischfeger Corporation employees in West Milwaukee, Wisconsin established a credit union to provide a source of credit at a fair interest rate and the opportunity for its members to improve their economic and social conditions. In 1986, the membership voted to expand the charter to a community credit union serving any persons living or working in Milwaukee and Waukesha counties. Today, Guardian Credit Union is the largest credit union headquartered in Milwaukee county, serving over 35,000 members with assets of over $225 million. Our current membership eligibility includes anyone working for one of our 80 Select Employer Groups and anyone living or working in Milwaukee, Waukesha, Washington, Ozaukee, Racine, Kenosha, or Walworth counties. Every day more members turn to Guardian as a premier resource for auto loans, mortgages, and savings options

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