Customer Service Representative - Scottsdale Full-Time

Profile

Overview
Enterprise Holdings is immediately hiring for a Customer Service Representative who will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience with duties to include customer service and administrative functions.
 
This is a FULL-TIME position (25 hours per week) that pays $16 / hour
 
We offer:

Paid time off
Employee discount
401k Retirement plan
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development

Apart from religious observation, must be able to work the following schedule:

Monday-Friday 8:00pm-5:00pm

Job location: 15075 N Hayden Rd, Scottsdale, AZ 85260

 
Responsibilities

Meet and greet customers in a friendly and timely manner
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Understand and communicate rental terms and conditions, vehicle features and other services 
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans
Qualifications

Must be at least 18 years of age
Must have at least 1 year prior customer service experience
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Company info

Enterprise Rent-A-Car
Website : http://www.enterprise.com