CUSTOMER SERVICE REPRESENTATIVE

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At Pilgrim\u2019s, Safety Is A Condition, which means the safety of our team members comes first - always. \u00A0We have implemented safety measures to prevent the spread of COVID-19. We are working to ensure social distancing guidelines are followed within our facility. Each day, temperature screens are performed for each employee and visitor before entering the facility. Face coverings are available to all team members and enhanced cleaning and sanitation is regularly performed. Job Title: Customer Service RepresentativeGENERAL SUMMARY: Processes daily all orders received for accounts that are assigned to this position. Coordinates the processing of the customer order with Production Planning, Inventory Control, Warehousing personnel, Transportation, QA, R&D, Sales, and the customer, as necessary.ESSENTIAL DUTIES & RESPONSIBILITIES:Processes daily all orders received for accounts that are assigned to this position.Maintains a current and accurate procedures manual, which details the processing requirements for each assigned account. Maintains knowledge of each customer's profile (the products they order, frequency of orders, weights, pricing, FOB or delivered, etc.) and communicates with Sales to improve Salespersons' awareness of the status of their customers.Evaluates inventory, production and transportation issues in order to coordinate customers' orders.Confirms pricing and acknowledges order entry within 24 hours of receipt of order. Ensures proper invoicing of accounts by verifying and confirming customer pricing and contract prices.Coordinates between credit, accounting and customer on any discrepancies on invoicing, material and freight.Reports customer feedback and all customer complaints, including any sign of customer dissatisfaction, to appropriate management and/or consumer relations.Coordinates product and order status between the warehouse, transportation, inventory control, sales and marketing, accounting and the customer.Maintains ability to promote partnerships with both internal and external customers.Promotes a positive and professional representation of the company to each customer.Maintains ability to perform efficiently and follow through on all details, in a fast-paced, customer focused environment.May be required to travel.May require availability outside of normal business hours.\u00A0SKILLS / EXPERIENCE:1-3 years experience in a customer service related position requiredA strong belief in Customer Service is requiredOutstanding customer service skills requiredProfessional telephone skills requiredAbility to work in a fast paced environmentStrong written and verbal communication skillsEfficient and detail orientedAble to maintain a positive attitude while dealing with multiple tasksGeneral working knowledge of SAP, Microsoft Excel, and Microsoft Outlook\u00A0EDUCATION: Typically requires an Associate's Degree in a related field; however, additional related work experience will be considered in lieu of the education requirement.EOE/Vets/Disabled

Company info

Pilgrim's Pride Corporation
Website : http://www.pilgrimspride.com