Columbia Southern University
Charlotte, NC, United States
Account Management, Customer Service, Sales
Columbia Southern University
Regional Account Manager
Corporate Outreach Director
Monday through Thursday 8:00 AM to 5:00 PM and Friday 8:00 AM to 3:00 PM (extended hours when requested)
Under the direction of the Corporate Outreach Director, the Regional Account Manager is responsible for increasing the visibility of Columbia Southern University programs to potential students and learning partners in the specified region. The Regional Account Manager will work remotely within the assigned territory, managing and implementing strategies to build and maintain relationships for increased student enrollment. The Regional Account Manager will provide exceptional customer service in all aspects of the job duties listed below. The preferred candidate will reside in the specified area.
Essential Job Tasks
Additional duties may be assigned.
Develop, coordinate, and implement a comprehensive and innovative recruiting strategy.
Service existing accounts/relationships for leads and referrals.
Identify and recruit new partner organizations and students; cultivate relationships for leads and referrals.
Develop relationships with local educational institutions, business organizations, and community groups to stimulate interest and coordinate recruitment strategy.
Create and conduct effective sales presentations; possess superior presentation and influential skills.
Schedule meetings to generate leads.
Request materials and maintain inventory for education fairs, visits, and events.
Execute all travel arrangements necessary.
Participate in conferences as needed.
Keep management informed by submitting activity and result reports, such as weekly work plans, weekly summaries and monthly territory analyses; regular visits with management.
Maintain database of all sales and prospecting activities, documenting all information in CRM on a daily basis.
Meet and exceed measures provided by management adding to team results.
Remain current with University and program knowledge and new developments.
Prudent use of company funds and reconcile credit card expense receipts and reports
Promotes, maintains and enhances workplace culture within the Corporate Outreach department and the university.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, & Abilities
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Academic Processes - Knowledge of university guidelines, course descriptions, and academic terminology
Department Processes - Complete department training and follow departmental guidelines, policies and procedures
Clerical - Knowledge of office administrative procedures including word processing, managing files and records, typing, and other office procedures
Computer - Strong knowledge of basic computer processes including web browsing, Microsoft Office including Excel, Outlook, Word and PowerPoint, CRM, and other software programs
Industry - Knowledge of degree program industries
Customer Service - Provides exceptional customer service in all situations
Relationships - Establishes, nurtures and advances relationships to the highest level
Business Development and Sales - Recognizes business opportunities for events, partners, partner development, and industry relationships
Critical Thinking - Uses logic and reasoning to look at different types of information in order to make conclusions and work through situations
Technical Skills - Assesses strengths and weaknesses and pursues development opportunities
Interpersonal Skills - Communicates and interacts with internal and external individuals effectively while being aware of social perceptions
Time Management and Organizational Skills - Manages time to accomplish assigned tasks
Attention to Detail - Thoroughness and accuracy when accomplishing a task ensuring all aspects are reviewed
Presentation Skills - Effectively prepare presentations and present CSU programs through technological and verbal representation
Written Communication: Comprehension and Expression -The ability to read and understand information and ideas presented in writing. The ability to communicate information and ideas in writing so others will understand.
Oral Communication: Comprehension and Expression - The ability to listen to and understand information and ideas presented through spoken words and sentences. The ability to communicate information and ideas in speaking so others will understand.
Selective Attention (Vigilance) - The ability to concentrate on a task over a period of time without being distracted, with the ability to multi-task effectively.
Teamwork - The ability to balance team and individual responsibilities; contribute to building a positive team spirit; place success of team above own interests; support everyone’s efforts to succeed.
Education & Experience
Requires a Bachelor’s degree from a four-year college or university or five (5) years of related experience with a minimum of sixty (60) college credits completed and progressing toward an undergraduate degree.
Minimum 4 years of demonstrated sales in outside business development, consultative sales or account management with a proven track record.
Office equipment including computers, telephones, printers, faxes, and copiers.
Software use include Microsoft Word, Excel, Outlook, Blackboard, CRM, PowerPoint and internal database software.
Works primarily within a climate controlled environment in a cubicle setting mostly sedentary with frequent sitting, occasional walking and lifting, and frequent near vision use for reading and computer use, while on campus.
Environment will change drastically while traveling to events, and will require extended periods of standing, walking, and the ability to assemble and dissemble displays at conference, events, etc. Employee must regularly lift and/or transport up to fifty (50) pounds. Noise level is generally moderate.
There are no supervisory responsibilities for this position.
Columbia Southern University
Website : http://www.columbiasouthern.edu/
One of the nation’s first completely online universities, Columbia Southern University (CSU) was developed to meet the demand for alternatives to the traditional university experience. All degree programs are offered completely online, giving you the flexibility to fit your education around career and family commitments.