Customer Service Planner

Profile

\u003ch4\u003e\u003cstrong\u003eOverview\u003c/strong\u003e\u003c/h4\u003e
\u003cp\u003eThe Customer Service Planner (CSP) plays a significant role in helping to achieve the company\u0026rsquo;s growth plans by ensuring best-in-class customer service to our Beer Distributor Network while also balancing inventory levels to prevent write offs due to obsolescence. CSP\u0026rsquo;s will serve as the daily point of contact for our Distributors on all order related matters. This role handles both the daily customer service needs of Distributors as well as assisting our field sales team in execution of all beer orders. Building positive relationships with the field sales team as well as Distributors will be key to success. It will be important to partner closely with all functions within the company to accurately service our customers. Working with third party warehouses and production sites, this role will ensure execution of the production plan and product availability at each of our distribution locations.\u003c/p\u003e
\u003ch4\u003e\u003cstrong\u003eCore Duties and Responsibilities\u003c/strong\u003e\u003c/h4\u003e
\u003cul\u003e
\u003cli\u003eProvide both strategic and tactical leadership for the Customer Service, demand and inventory planning for the companies US operations.\u003c/li\u003e
\u003cli\u003eSupport in the execution of the S\u0026amp;OP process in collaboration with Sales, Marketing, Finance\u003c/li\u003e
\u003cli\u003eEnsure product availability at all times throughout the network\u003c/li\u003e
\u003cli\u003eEstablish standard methodologies by applying all available data and tools to lead service and inventory levels to the most efficient levels\u003c/li\u003e
\u003cli\u003eEnsure product set up is established on new items\u003c/li\u003e
\u003cli\u003eProactively supervise sku movement and inventory levels, advance recommendations on sku rationalization\u003c/li\u003e
\u003cli\u003eLead daily Distributor customer service and logistics exceptions not handled through our transportation management provider.\u003c/li\u003e
\u003c/ul\u003e
\u003ch4\u003e\u003cstrong\u003eMinimum Requirements \u003c/strong\u003e\u003c/h4\u003e
\u003cul\u003e
\u003cli\u003e3-4 years of customer service with experience in domestic production\u003c/li\u003e
\u003cli\u003eAbility to travel up to 5% of the time\u003c/li\u003e
\u003cli\u003eTeamwork and Collaboration skills\u003c/li\u003e
\u003cli\u003eStrong written and oral communication skills as well as excellent presentation abilities\u003c/li\u003e
\u003cli\u003eCommitted and results- driven\u003c/li\u003e
\u003cli\u003eCreative problem solver with the ability to deliver \u0026ldquo;out of the box\u0026rdquo; solutions\u003c/li\u003e
\u003cli\u003eForward-thinking/Flexible and Ambitious Demeanor; Can thrive in an ambiguous environment\u003c/li\u003e
\u003cli\u003eBring an outgoing and approachable personality to the job daily\u003c/li\u003e
\u003cli\u003eCross-functional leadership with an ability to influence people to a shared vision. Can generate consensus from multiple partners\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u003cstrong\u003eKey Business Stakeholders:\u003c/strong\u003e\u003c/p\u003e
\u003cul\u003e
\u003cli\u003eBrewing: Production Team, Warehouses\u003c/li\u003e
\u003cli\u003e\u0026nbsp;Customer Service, Fulfillment, Logistics\u003c/li\u003e
\u003c/ul\u003e
\u003ch4\u003e\u003cstrong\u003eMAG Value Alignment\u003c/strong\u003e\u003c/h4\u003e
\u003cp\u003eAt Mark Anthony, we live by 5 Core Values every day. They are the cornerstone of our culture and the values that we look for in who we hire:\u003c/p\u003e
\u003cul\u003e
\u003cli\u003e\u003cstrong\u003eSense of Urgency- \u003c/strong\u003eWe value sense of urgency because we are a fast-paced company in a fast-paced industry. You act as if there is no tomorrow and get it done today\u003c/li\u003e
\u003cli\u003e\u003cstrong\u003eAuthenticity- \u003c/strong\u003eWe value authenticity because we need to stay real. You are authentic, diplomatic, respectful, thoughtful and you always have the best intentions\u003c/li\u003e
\u003cli\u003e\u003cstrong\u003eSimplicity- \u003c/strong\u003eWe value simplicity! Why use 50 words when you can use 5? You thrive in ambiguity, become comfortable with change and bring simplicity to complex situations or grey area\u003c/li\u003e
\u003cli\u003e\u003cstrong\u003eHumility- \u003c/strong\u003eWe value humility; there is less space for egos here. You\u0026rsquo;re not stubborn, you listen, take feedback/direction and respond quickly to changing direction. We are a team that supports each other\u003c/li\u003e
\u003cli\u003e\u003cstrong\u003eTrust- \u003c/strong\u003eWe value trust because unless we are both trusted and trusting, we will not succeed as a team. You put trust in others and do your best to never let anyone down\u003c/li\u003e
\u003c/ul\u003e,EqualOpportunityEmployerDescription:null,PayTransparencyPolicyStatement:null,MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:true,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:8febf0ae-8776-428e-b625-2faa005b7fc1,PublishedInternal:true,PublishedExternal:true,ExternalPostedDate:2022-03-23T19:08:23.874Z,InternalPostedDate:2022-03-23T19:08:23.874Z},{JobBoardId:038671a7-9651-4e9a-9c7b-65353309e549,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2022-03-23T19:08:23.874Z,InternalPostedDate:null},{JobBoardId:fad760fb-e157-4f59-b439-aa50b4082538,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2022-03-23T19:08:23.874Z,InternalPostedDate:null},{JobBoardId:e7ad5c57-56dc-488b-a839-ce549d6cf7c2,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2022-03-23T19:08:23.874Z,InternalPostedDate:null},{JobBoardId:4028c5c2-36d2-4c8f-960c-1af975796e38,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2022-03-23T19:08:23.874Z,InternalPostedDate:null},{JobBoardId:3c25ce43-ba3e-4ad2-b488-63ea88d1e65f,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2022-03-23T19:08:23.874Z,InternalPostedDate:null}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null,CompensationAnnualMinimum:null,CompensationAnnualMaximum:null,CompensationHourlyMinimum:null,CompensationHourlyMaximum:null,CompensationCurrency:null});

Company info

Mark Anthony Brands Ltd.
Website : http://www.markanthony.com