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Job Details

CUSTOMER SERVICE DIRECTOR - WASHINGTON DC

Company name
Compass Group LLC

Location
Washington, DC, United States

Employment Type
Full-Time

Industry
Customer Service, Chef, Food Services, Hospitality

Posted on
Jan 03,2019

Valid Through
Apr 18,2019

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Profile

*We have an opening for a Customer Service Director. *Location: Washington, DC Note: online applications accepted only

If you have a positive attitude and a love for learning, you may be interested in joining our team.

Restaurant Associates is recognized as the nation’s premier hospitality company, operating over 170 prestigious locations. Restaurant Associates, based in New York City, provides premium food services to museums, performing arts centers, aquariums, corporate dining, educational facilities and off-premise catering events in New York City, Boston, Hartford, Atlanta, Chicago, Washington D.C., and Philadelphia. Restaurant Associates is a subsidiary of Compass Group North America, the world’s leading foodservice organization.

At RA, food is inspiration. Our unmatched culture of hospitality excellence enables us to provide memorable experiences for premier clients.  We empower many to be their best though delicious food that happens to be better-for-you and the planet.

Core Values:

*Dedication to Quality *Spirit of Ownership *Commitment to Talent & Diversity *Responsible Citizenship *Passion for Hospitality

https://youtu.be/wG6ki04lpuc

Full time associates at Restaurant Associates are offered many fantastic benefits such as:

*Medical *Dental *Vision *Flexible Spending Accounts (FSAs) *Commuter Benefits *Wellness Program *Employee Assistance Program *Life Insurance for Associates and Eligible Dependents *Short Term Disability (STD) and Long Term Disability (LTD) *Accidental Death & Dismemberment (AD&D) Insurance *Discount Marketplace *And other voluntary benefits

Job Summary

Key Responsibilities:

*Maintains alignment culturally between client’s vision and the guest experience *Map and customize the guest experience (journey) to establish the criteria and “moments of truth” to measure success *Drive guest service strategy and set the standard throughout the business, establishing the metrics and KPI’s for success *Acts as the ambassador between the client’s guest and Restaurant Associates *Proactively leads innovation in hospitality *Assures food, beverage and hospitality standards are consistently delivered to assure an exceptional dining experience *Promotes a culture of high associate engagement and performance *Ensures complete standardization of all unit locations to consistently deliver transformational service/moments of truth *Partners with client, internal, and third party auditors to measure success *Fosters a service-oriented culture by engaging and inspiring talent across the lounge organization *Creates a comprehensive annual learning and engagement plan for operations team *Partners with Human Resources to maintain focus on hiring for attitude and onboarding for skills and knowledge *Creates the daily training to be delivered throughout each location *Identifies areas within the account to assist with increasing and/or maintaining client satisfaction:

*Identifies characteristics and programs in these areas *Recommends mechanisms to quickly and practically share and implement these programs in areas not meeting customer satisfaction goals *Train team members on customer satisfaction tools

*Must work closely with other corporate and regional team staff  to support company and client initiatives *Acts as liaison between Restaurant Associates/Compass Training Organization and account leadership *Works closely with client and support teams to ensure smooth implementation of all programs and a review of new programs to provide appropriate customer service *Work closely with client and local station to ensure facilities are operating to standards *Participates in account management team during each site visit, ensures that Restaurant Associates policies and procedures are followed

Preferred Qualifications:

*Bachelors Degree preferred *Minimum of five (5) years of Food Service and Hospitality Management *Prior customer service experience in a 5- or 6-star hotel, or other high-profile hospitality services role a plus. *Minimum of ten (10) years experience in implementing customer service policies and objectives for multiple customers, e.g., retail services, clients, team members, etc. *Must be able to manage and have working knowledge of the accounts, budgets, associates, and client standards *Successful track record of assessing training needs, developing training programs, and implementation of training programs to ensure client expectations are met *Experience in conducting post-implementation discussions with client management and other team members to determine satisfaction levels *Experience in identifying additional client requirements for product, service, and education

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).

 

 

Req ID: 238519

SALARIED EXEMPT 

Company info

Compass Group LLC
Website : http://www.compassny.com

Company Profile
Mr. Balbontín founded Compass Group LLC in 1995 and is currently the president of the Board and a senior investment strategist. He was previously a managing partner and founder of New World Investments Group of Banco Santander in New York. Mr. Balbontín has also served as director of Capital Markets and co-director of Sales and Trading of Citicorp Emerging Markets Group (ICFD) in New York, London, and Tokyo. He has more than 25 years of experience in asset management, investment banking, and private capital investments in Latin America and other emerging markets. Mr. Balbontín has a Bachelor´s degree in Business Administration from Pontificia Universidad Católica de Chile and MBA from Harvard Business School.

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