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Job Details

Job offer Sr Service officer

Company name
BNP Paribas

Location
Turlock, CA, United States

Employment Type
Full-Time

Industry
Customer Service

Posted on
Jan 08,2019

Valid Through
Apr 23,2019

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Profile

United States-California-Turlock

Country

USA

Job function

Customer Service

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REF: 042235

At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

Provides coaching and direction to front line customer service staff. Assists with accurately processing deposits, transfers, withdraws and other transactions and provides superior customer service.

Essential Job Functions

Assists the Branch Manager in the branch and is Officer-in-Charge in Branch Manager's absence

Works with Branch Manager to achieve customer service targets

Performs all customer transactions including sales transactions.

Has signing authority, overrides, post NFS/pd OD reports, accepts items for collection, end of day CSR activities, Monthly GL Certifications, Certifications and Vault Duties

Coordinates lobby and line management strategies.

Performs all customer transactions including less complex sales transactions.

Supports the selection, hiring and training of Service Bankers

Creates and achieves sales referral and service goals for self and Service Banker team members

Other Job Duties

Provides guidance to Service Banker team for cross sell opportunities and portfolio management

Performs other duties as assigned.

Education

High School Diploma or GED Required

Work Experience

Requires practical knowledge of job area typically obtained through advanced education combined with experience.

Requires 3 years minimum prior relevant experience.

Skills

Excellent customer service skills that include good verbal and written communication

Relationship building, collaboration and teamwork

Problem Solving skills

MCCRM, Touchpoint Teller and Systems Traning and new account opening

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Primary Location:

United States-California-Turlock

Job Type:

Full-time

Job:

Customer Service

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Company info

BNP Paribas
Website : http://www.bnpparibas.com

Company Profile
BNP Paribas in the United States is part of a far-reaching global banking network, offering its clients a full range of services from investment and retail banking to asset management services. BNP Paribas has been present in the country since 1919 as the French American Banking Corporation and currently has over 14,000 employees in the US.

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