First American Financial Corporation
Santa Rosa, CA, United States
Company SummaryJoin our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American Financial Corporation (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. As a member of the First American family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. We believe that our people are the key to the company\u2019s continued success. Because our employees enable our future, we invest in theirs by supporting their careers and promoting their overall wellbeing. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For\u00ae 2018 list for the third consecutive year and to more than 50 regional Best Places to Work lists. For more information, visit www.homewarranty.firstam.com.Job SummaryThe New Orders Representatives primary function is to answer inbound calls from existing and potential First American customers. The representatives must clearly, accurately, professionally and consistently answer questions and enter new contracts into FALCON and document each call.Essential FunctionsAnswer calls from inquiring homeowners, existing customers, agents, brokers and title\/escrow customers.Troubleshoot inbound calls from existing customers (as indicated above) and redirect calls to proper departments as required.Process Real Estate Applications\/contracts.Process various contractual changes, such as renewals, new contracts, option ads, drops contract exclusions, cancellations and credit card updates.Process auto-renewal preventions.Process and send Real Estate invoices as required.Process seller\u2019s coverage cancelation\/Overcome cancelation requests.Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction.Consistently perform compliant wrap-ups.Maintain consistent knowledge of company (FA and Alliance) products, version updates, pricing, promotions and broker agreements.Keep abreast of industry, contract coverage and limits, process and procedures.Job ComplexitiesUsing established procedures performs assigned tasks. Work is routine and instructions are usually detailed.Supervision Received or ExtendedNo supervision of othersImpactWorks under close supervision following work procedures and guidelinesRequests or issue that are not general in nature are referred to Lead or SupervisorKnowledge and Skills\/Technology UsedFundamental understanding and some practical experience of all of the facets of the Home warranty sales functionsExcellent customer service skills.Excellent oral, written communication and listening skills.Ability to clearly and effectively communicate to both external and internal customers.Excellent organizational skills (Multi-tasking, prioritizing and follow up).Demonstration of teamwork skills and initiative required.Ability to work under pressure and remain flexible to changing schedules and demands.Ability to apply common sense, understanding and problem solving.Type minimum of 45 words per minute.Working knowledge of Windows and Microsoft Office.Basic math skills required.Knowledge of the real estate or mortgage industry helpful.Typical EducationHigh School Diploma or equivalentTypical Range of Experience1-3 years inbound call center sales experience.Consistently meeting department minimum expectations.First American invests in its employee\u2019s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com\/careers.
First American Financial Corporation
Website : https://www.firstam.com
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.