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Job Details

SONY EXPERIENCE EXPERT

Company name
Best Buy

Location
Alpharetta, GA, United States

Employment Type
Full-Time

Industry
Customer Service, Sales, Retail

Posted on
Jan 08,2019

Valid Through
Apr 23,2019

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Profile

Best Buy

What does a Best Buy Experience Expert do?

The Experience Expert ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or underserved.

As the Experience Expert you will:

Engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service.

Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops).

Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.

Engages customers using selling skills, to complete sales, drive profitable growth and achieve their individual goals with a focus on providing sales support in all related digital products.

Uses innovative customer engagement and creative sales techniques to increase sales of related Digital Imaging products.

What are the Professional Requirements of a Experience Expert?

Basic Qualifications

1 year of experience in sales, customer service or related field

Ability to work successfully as part of a team

Ability to work a flexible schedule inclusive of holidays, nights and weekends

Preferred Qualifications

Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services

1 year sales experience

1 year experience working with consumer electronics products/services

Company info

Best Buy
Website : http://www.bestbuy.com

Company Profile
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. BestBuy.com is among the top ten retail websites in the United States and we have the number one customer loyalty program of its kind. There are more than 1 billion visitors to our website and 600 million visits to our U.S. stores each year. Our Blue Shirts sales associates and Geek Squad Agents are committed to delivering on our Customer Promise:

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