Customer Success Representative

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Customer Success Representative

San Jose, CA, United States

Hungry, Humble, Honest, with heart!

The role is Remote

The Opportunity:

Ensure the overall success and ongoing renewals for a list of commercial or enterprise customers

Responsible for retention of customers, working collaboratively with the Renewals Sales Specialist

Establish clear retention goals and process milestones for Nutanix clients

Partner with Regional Sales Account Managers to collaborate on customer adoption and discover add-on business within the portfolio of accounts

Establish a trusted strategic advisor relationship with each Nutanix client and driving continued value of our products and services

Provide data analysis reports to our clients to deliver proof of value

Advocate for our customer needs and sharing feedback cross-departmentally

Proactively manage account escalations with the appropriate internal stakeholders

What You'll Bring:

4-6 years of experience in software sales and customer adoption, retention, renewals

Experience and successful track record with a renewal and recurring revenue model

Proven long-term customer relationship development skills; passionate about customer success

Experience connecting customers business objectives with necessary technologies to achieve them

Ability to remain calm in stressful customer situations and apply good decision making to achieve a positive outcome

Strong verbal and written communication, prioritization, and time management skills

Bachelor's degree or equivalent

Your Role:

Knowledge of technologies such as virtualization, storage, servers, Cloud and networking

Experience and successful track record of overachieving in a metrics driven environment

About Your Team:

Meet Lisa Cevallos linkedin.com/in/lisa-marie-cevallos-1957aa1

Manager, Customer Success

About Us:

Founded in 2009 and headquartered in San Jose, California, Nutanix is a passionate team of 6000 employees worldwide. Our people (we call ourselves “Nutants”) are the heartbeat of #LifeAtNutanix

and one of the many things that makes Nutanix a great place to work. We share an intellectual curiosity, a bias for action, and an obsession for our customers. We are builders and problem solvers with an entrepreneurial spirit. Above all, we celebrate what makes each of us unique.

We are humbled to be recognized as one of Bloomberg’s Top 50 Companies to Watch in 2020

and one of the Fortune 100 Best Companies to Work For® 2020

We’re growing fast and disrupting the computing industry. Join us and make your mark.

About our business

Nutanix is a global leader in cloud software and a pioneer in hyperconverged infrastructure solutions, making computing invisible anywhere. Companies around the world use Nutanix software to leverage a single platform to manage any app, at any location, at any scale for their private, hybrid, and multi-cloud environments.

We’re an equal opportunity employer

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status, or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.

We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation, or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting

[email protected]

The pay range for this position at commencement of employment is expected to be between $93,000 - $186,000; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

#LI- Remote #LIRM1

Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.

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Company info

Nutanix
Website : http://www.nutanix.com