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Job Details

Program Support Manager FinTech

Company name
2U, Inc

Location
Lanham, MD, United States

Employment Type
Full-Time

Industry
Customer Service

Posted on
Oct 01, 2021

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Profile

What We’re Looking For:

Trilogy Education Services is a workforce accelerator partnering with universities across the globe to create innovative learning programs for adult learners.

The FinTech Boot Camp team is looking for a talented and organized Program Support Manager who can help drive the success of our FinTech program online and in the classroom through scalable initiatives that support our instructional staff and student success managers.

Responsibilities Include, But Are Not Limited To:

Design, implement, and lead scalable solutions for key instructional staff support initiatives:

Feedback (Forums, Meetups, Communities, etc.)

Technical Support (Troubleshooting software and systems issues)

Educational Support (Supplemental learning material)

Facilitate and support the pilot of new content in our curriculum:

Meet with instructional staff to define the pilot support plan

Meet with instructional staff to collect feedback during the pilot

Provide pilot support to the instructional staff with the help of our curriculum engineers

Provide pilot analysis and recommendations to the curriculum team

Provide operational support for the curriculum and subsequent updates to it:

Update program documentation

Update systems including SalesForce and content management systems

Manage the flow of content from authoring into production systems, including version control

Manage instances of tools that students will use in the boot camp

Provide communications to the instructional community

Support curriculum development

Adapt to evolving technologies

Translate complex technical and financial terms and concepts into simplified language

Create curriculum content in collaboration with the rest of the team

Travel to attend company and team-building events

Things That Should Be In Your Background:

2 years of customer support experience

1 year of data analytics or machine learning experience

Experience with GitHub for managing version control

Other Attributes That Will Help You In This Role:

1 year of people management (or team lead) experience (preferred)

Experience with JIRA, Confluence, SmartSheet, or similar project management tools

Experience with Tableau or similar data visualization tools

Experience in an educational environment

A self-starter who can quickly understand/develop new processes

A leader motivated by the success of others and the team

A technically-savvy person who has a knack for mastering systems and workflows

A problem solver seeking to identify problems and provide solutions

A strong communicator who values transparency and effective documentation

A planner capable of attention to detail as well as big picture goals/needs

About 2U Inc. (NASDAQ: TWOU)

2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.

2U Diversity and Inclusion Statement

At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.

Benefits & Culture

Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.

2U offers a comprehensive benefits package:

Medical, dental, and vision coverage

Life insurance, disability and 401(k)

Unlimited snacks and drinks

Generous paid leave policies including unlimited PTO

Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break from Christmas through New Years!

To learn more, visit 2U.com. #NoBackRow

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.

Company info

2U, Inc
Website : http://2u.com

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