Customer Service Landside

Profile

\u003cp\u003e\u003cspan\u003eAs infrastructure critical to the region\u0026rsquo;s growth and prosperity, BNA is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. According to a recent State of Tennessee study, in 2019 alone, BNA generated more than $9.9 billion in total economic impact. BNA supported more than 76,000 jobs in the region and produced more than $443 million in state, local and federal taxes. BNA receives no local tax dollars. For more information, visit\u0026nbsp;\u003c/span\u003e\u003ca href=\u0022https://www.flynashville.com/\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003eflynashville.com\u003c/a\u003e\u003cspan\u003e. Follow us on Facebook:\u0026nbsp;\u003c/span\u003e\u003ca href=\u0022https://www.facebook.com/NashvilleInternationalAirport\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003e@NashvilleInternationalAirport\u003c/a\u003e\u003cspan\u003e, Twitter:\u0026nbsp;\u003c/span\u003e\u003ca href=\u0022https://www.twitter.com/fly_nashville\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003e@Fly_Nashville\u003c/a\u003e\u003cspan\u003e\u0026nbsp;and Instagram:\u0026nbsp;\u003c/span\u003e\u003ca href=\u0022https://www.instagram.com/flynashville/\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003e@FlyNashville\u003c/a\u003e\u003cspan\u003e.\u0026nbsp;Learn more about\u0026nbsp;\u003c/span\u003e\u003cem\u003eBNA\u0026reg; Vision\u003c/em\u003e\u003cspan\u003e, our growth and expansion plan for the airport, at\u0026nbsp;\u003c/span\u003e\u003ca href=\u0022https://www.bnavision.com/\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003eBNAVision.com\u003c/a\u003e\u003cspan\u003e.\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eStarting Salary Range:\u0026nbsp;$\u003c/strong\u003e32,058 - $43,356\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eHiring Process:\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003eApply online\u003c/li\u003e
\u003cli\u003eInterview\u003c/li\u003e
\u003cli\u003eOffer\u003c/li\u003e
\u003cli\u003eTen (10) year background check, including criminal history check, motor vehicle, pre-employment drug screen and breath alcohol test\u003c/li\u003e
\u003cli\u003eOnboarding\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003e\u0026nbsp;Benefits:\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003eDeferred compensation plans\u003c/li\u003e
\u003cli\u003eEducational Assistance\u003c/li\u003e
\u003cli\u003eHealth, Dental, Vision, Life, Disability Insurance\u003c/li\u003e
\u003cli\u003eHealth Screenings\u003c/li\u003e
\u003cli\u003ePaid Holidays\u003c/li\u003e
\u003cli\u003eAnnual/Bereavement/Military Leave\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003eApplication applications until filled\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eWork Schedule:\u0026nbsp;\u003c/strong\u003eMust be available to work rotating A, B and C Shifts. Schedule will include weekends and holidays.\u003c/p\u003e
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\u003cli\u003eB Shift: 4:30 pm to 1:00 am\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003eJOB SUMMARY:\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003eThe Customer Service Representative (Ground Transportation) is responsible for assisting in the transfer of airport guests and enforcing the airport commercial ground transportation policy. Other responsibilities include providing information about the airport, the Nashville community, and various entertainment activities available to visitors.\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eESSENTIAL JOB RESPONSIBILITIES:\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003eCounsels ground transportation operators on the proper rules of operation.\u003c/li\u003e
\u003cli\u003eMonitors and operates computerized transportation access equipment, including daily input and occasional repairs.\u003c/li\u003e
\u003cli\u003ePatrols area for abnormal activities, including traffic and curbside problems, and reports discrepancies to the proper authority.\u003c/li\u003e
\u003cli\u003ePerforms random inspections of commercial ground transportation vehicles to ensure vehicle meets standards as specified in commercial ground transportation policy.\u003c/li\u003e
\u003cli\u003eControls the flow and parking of commercial vehicles on the ground transportation level.\u003c/li\u003e
\u003cli\u003eEnforces airports commercial ground transportation policy.\u003c/li\u003e
\u003cli\u003ePerforms daily inspections of ground level comfort facilities and curbside area for safety hazards and maintenance issues.\u003c/li\u003e
\u003cli\u003eMaintains daily event log to document discrepancies.\u003c/li\u003e
\u003cli\u003eTakes administrative action against a driver/company in the absence of supervisory personnel.\u003c/li\u003e
\u003cli\u003eIdentifies environmental hazards and addresses in accordance with Occupational Safety and Health Administration (OSHA) regulations.\u003c/li\u003e
\u003cli\u003eMaintains regular and on-time attendance.\u003c/li\u003e
\u003cli\u003eFollows all safety regulations.\u003c/li\u003e
\u003cli\u003eSupports MNAA\u0027s commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).\u003c/li\u003e
\u003cli\u003ePerforms other duties as assigned.\u003c/li\u003e
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\u003cp\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003cstrong\u003eKNOWLEDGE, SKILLS ABILITIES AND OTHER CHARACTERISTICS:\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003eSafety and Security: Knowledge of equipment, policies, procedures, and strategies to promote safety and security.\u003c/li\u003e
\u003cli\u003eCommunication: Skill in communicating effectively at all levels of the organization and with stakeholders, both orally and in writing.\u003c/li\u003e
\u003cli\u003eConflict Management: Skill in managing conflict and identifying effective and mutually beneficial solutions to the sources of conflict.\u003c/li\u003e
\u003cli\u003eReceiving Direction: Skill in receiving and following written and oral direction.\u003c/li\u003e
\u003cli\u003eRelationship Building: Skill in establishing and maintaining effective and professional working relationships with others.\u003c/li\u003e
\u003cli\u003eWritten Comprehension: Ability to read and understand information and ideas presented in writing.\u003c/li\u003e
\u003cli\u003eAttention to Detail: Is careful about detail and thorough in completing work tasks.\u003c/li\u003e
\u003cli\u003eDisability Awareness: Attends to the special needs of customers with disabilities.\u003c/li\u003e
\u003cli\u003eService Orientation: Actively looks for ways to help people.\u003c/li\u003e
\u003cli\u003eAbility to obtain and maintain a Secure Identification Display Area (SIDA) Badge.\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003eQUALIFICATIONS:\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eRequired:\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003eHigh School Diploma or equivalent.\u003c/li\u003e
\u003cli\u003eTwo (2) years of customer service experience.\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003ePreferred:\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003eValid Driver License\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003eApplication applications until filled\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u0026nbsp;\u003c/p\u003e,EqualOpportunityEmployerDescription:Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities,PayTransparencyPolicyStatement:The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c),MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:false,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:e5ff54da-0932-41b2-952c-f2ddf8d2283a,PublishedInternal:true,PublishedExternal:true,ExternalPostedDate:2022-03-21T21:07:00.638Z,InternalPostedDate:2022-03-21T21:07:00.638Z}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null,CompensationAnnualMinimum:null,CompensationAnnualMaximum:null,CompensationHourlyMinimum:null,CompensationHourlyMaximum:null,CompensationCurrency:null});

Company info

The Metropolitan Nashville Airport Authority
Website : https://www.flynashville.com/Pages/default.aspx