Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Carlsbad, CA
View more jobs in California

Job Details

Customer Care Representatives

Company name
eBLVD by ENC Technology Corp.

Location
Carlsbad, CA, United States

Employment Type
Full-Time

Industry
Customer Service, Call Center

Posted on
Jun 04, 2023

Apply for this job






Profile

Customer Care Representatives

The Customer Care Representative (CCR) is responsible for handling all incoming customer communication, including phone calls, e-mails, and written correspondence. Focus is placed on providing customers with world class service and support through one call resolution and minimal wait times.

CCR's also work closely with various interdepartmental teams, including Sales, QA, and Product Management to identify additional ways to increase customer satisfaction within the customer base. Key objectives are to ensure overall customer satisfaction and retention, while increasing product awareness, usage and revenue.

Overall Responsibilities:

Meet and / or exceed quarterly objectives: call center metrics including, average speed to answer, abandon rate and number of calls handled.

Retain existing customers within a defined account base while increasing usage levels in account base. This is achieved through continued education, entrenchment and penetration of various contact levels of a customer organization.

Successfully maintain extensive interaction with various members of cross-functional teams to ensure focus and delivery of services and solutions.

Exhibit leadership by providing suggestions for improving processes and the approach in managing customers.

Company info

eBLVD by ENC Technology Corp.
Fax : (760) 454-0487
Website : http://www.eblvd.com/

Similar Jobs:
Customer Care Representatives
Location : Carlsbad, CA
Customer Care Representatives The Customer Care Representative (CCR) is responsible for handling all incoming customer communication, including phone calls, e-mails, and written correspondence. Focus is placed on providing custom...
Customer Care Representatives
Location : Carlsbad, CA
Customer Care Representatives The Customer Care Representative (CCR) is responsible for handling all incoming customer communication, including phone calls, e-mails, and written correspondence. Focus is placed on providing custom...
Best Buy As an Assistant Store Manager - Sales, you will deliver a world-class customer experience while playing a vital role in implementing sales strategies, analyzing business results. Delivering on all aspects of the sales exp...
I like the volume of jobs on EmploymentCrossing. The quality of jobs is also good. Plus, they get refreshed very often. Great work!
Roberto D - Seattle, WA
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CustomerServiceCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CustomerServiceCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2024 CustomerServiceCrossing - All rights reserved. 168 192