Job Details

Bilingual Spanish Customer Care Representative - Volvo Roadside Assistance

Company name

Rockleigh, NJ, United States

Employment Type

Customer Service, Call Center

Posted on
Oct 17,2019

Valid Through
Jan 30,2020

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Bilingual Spanish Customer Care Representative - Volvo Roadside Assistance','02JHC','US-NJ-Rockleigh','!*!Bilingual Spanish Customer Support Representative – Volvo Roadside Assistance   Expect more than a job! Our values are the heartbeat of our organization and we live, breath and play by them every day. Join our team as a Bilingual Spanish Customer Support Rep and experience the satisfaction of being part of a unique culture. As a Percepta team member, you can expect   Culture of Service - to be treated like you are the customer from day one Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges value in your contributionsRespect – a team that is accountable, dependable and gives you their full attentionProactive – to surround yourself with solution-oriented people who strive to improve themselves, others and the organizationCareer growth and lots of learning opportunities for aspiring mindsDiversity - be a part of our growing diverse and community-minded organization that is all about having funCompetitive compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs include incentives and promote physical, mental, and financial wellness.  We are looking to hire passionate, professional customer service representatives in a call center environment. Our client, Volvo Car USA, is one of the world’s leading automotive manufacturers and they are synonymous with quality, style and luxury. The safety and satisfaction of their customers is of paramount importance.   Pay: Total Pay rate is $18.00 per hour, inclusive of base pay of $16.00 per hour $2.00 per hour premium for the bilingual Spanish skill with competitive benefits package including Medical, Dental, Vision, 401K, tuition reimbursement program, and much more.   Responsibilities: Coordinate towing and roadside services for ownersBilingual English and Spanish – must be able to pass verbal and written assessmentsProvide highest level of customer support through omni-channel solution (voice calls, emails, chat, and SMS)Answer questions to Volvo Car owners and prospects about product purchase or familiarizationAuthority to handle customers who contact Volvo to facilitate resolution of their issuesMake all reasonable efforts to ensure customer satisfactionEscalate issues to senior team membersResponsible for proper documentation and coding in Volvo proprietary softwareAdvise of any trends or concerns with customer handling (or product/service related issues) to the Customer Care Center Manager, Supervisor, Team Leader and/or appropriate Field Manager for actionComplete additional tasks/projects as needed  Special skills: Roadside dispatching or emergency call response experience is preferred but not requiredPrior Customer Service experience is preferredExcellent written and oral communication skills requiredProficient with use of technology, systems, and softwareAbility to utilize a PC to communicate with othersPeople-oriented and great at building relationshipsBroad knowledge of the automotive business preferredWorks independently using both logic and intuition to reach appropriate conclusionsDisplays a strong customer focus, awareness, and sensitivity with the ability to gain trust and respect of colleagues and customersMakes appropriate decisions and exhibits sound judgmentListens to others and respects differences of opinionAnalyze data, track trends, and retrieve relevant information to complete a task Education Level: High School Required, College Degree a plus Other: The center is a 24/7/365 operationShift differential pay of $1.00/hr will be paid to those who work between the hours of 8:00PM-6:00AM ET.Position includes a paid training period, and recurrent or new product training is provided as neededCenter location is at Volvo Headquarters in Rockleigh, NJTraining will be M-F, 9am-6pm for a duration of approx. 2 weeks. Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer. ','Bilingual Spanish Customer Care Representative - Volvo Roadside Assistance

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