First American Financial Corporation
Los Angeles, CA, United States
Manager, Sales, Customer Service
Company SummaryJoin our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American Financial Corporation (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. As a member of the First American family of companies, First American Property and Casualty specializes in four major types of insurance: Homeowners, Dwelling Fire, Condominium, Renter\u2019s and Flood. We believe that our people are the key to the company\u2019s continued success. Because our employees enable our future, we invest in theirs by supporting their careers and promoting their overall wellbeing. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For\u00ae 2018 list for the third consecutive year and to more than 50 regional Best Places to Work lists. For more information, visit www.FAPCIG.com.Job SummaryThe Senior Territory Sales Manager (TSM) manages assigned territory to increase market share, meet specific revenue and long \u2013 term strategic objectives of the Company. As primary interface to the customer, has ultimate responsibility for driving sales by managing existing accounts, prospecting new accounts, coordinating action plans with multiple internal and external entities. Job duties include sales, business development and service. Must manage implementation activities and ongoing training to clients, based on strong knowledge of client business requirements and product knowledge.Position is remote. Ideal candidate will reside in Orange County - territory will encompass Orange County and South Los Angeles and surrounding.Essentials FunctionsEffectively manage assigned broad and\/ or complex territory to include fostering agency partner relationships, product distribution, new business goals, profitability, compliance, agency training and expense managementProactively create calendar of events and office visits 2-4 weeks in advanceBuild a territory business plan specifying the marketing, prospecting, and sales strategy for the territory to ensure profitable growth goals are attainedSchedule 10-16 agency visits per week to promote First American insurance products, guidelines and appetite for business. Complete agency visit reports to document discussions, training, growth and profitability opportunities, etc.Create and present annual marketing plans to grow the territory and meet established sales, retention, and loss metricsReport on activities, industry trends, and competitor trendsCoordinate all facets of agent interface and marketing related to attending industry events and trade showsProvide agency feedback, recommendations and strategy for improvement to internal leadership, related to Underwriting, Product, Customer Service and ClaimsCommit to professional growth and development by attending and engaging in industry events &\/or continuing education workshopsProvide peer mentorshipAssist Director with onboarding, trainings &\/or special projectsKnowledge and Skills\/Technology UsedProven success in establishing and executing plans, meeting or exceeding goals and ability to establish professional relationshipsStrong Microsoft Office skills with an emphasis on Excel in order to analyze data and maneuver through complex reports to facilitate agency business discussions as well as internal discussionsWork independently, able to assess workload and plan accordingly to meet deadlinesDemonstrated leadership skillsPublic speaking skills Typical EducationBachelor\u2019s degree or equivalent combination of education and experienceInsurance related designations preferredTypical Range of Experience7 years of related experienceFirst American invests in its employee\u2019s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com\/careers.
First American Financial Corporation
Website : https://www.firstam.com
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.