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Job Details

Inbound Call Center Sales Agent Card Associate Bilingual English amp Spanish

Company name
Bank of America Corporation

Fort Worth, TX, United States

Employment Type

Call Center, Customer Service, Sales, Finance

Posted on
Dec 26,2018

Valid Through
Apr 10,2019

Apply for this job


Job Description:

At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We’re looking for skilled sales people who can advise and advocate for our clients for their most important financial needs.

As part of the Bank of America team, preferred sales agents listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales agents are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority.

As a preferred sales agent, you can look forward to

Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner.

Working in a collaborative environment with a team of professional preferred sales agents and managers in an inbound call center.

Communicating with clients throughout the entire shift with structured breaks.

Navigating multiple computer systems while interacting with the client.

Listening to, understanding and providing needs-based sales solutions for our clients.

Incentive opportunities for meeting and/or exceeding critical performance standards.

Opportunity for advancement with structured career development paths.

World-class suite of benefits including tuition and child care reimbursement and employee discount programs.

We’ll help you

Get training and on-the-job support

from managers who are invested in your success. You’ll receive in-depth classroom training, including side-by side-live call handling and continued on-the-job training and coaching.

Learn about core banking products and services

we provide through Bank of America. Understand

which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources.

Provide education to clients

. Inform and educate clients on products that are available and will benefit them to meet their needs.

You’re a person who (required skills)

Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.

Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays.

Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections.

Is comfortable receiving ongoing performance feedback and coaching.

Is comfortable with ongoing change and learning new technology/processes.

Has a minimum of one year of sales experience with cross-selling, upselling or referring products.

Has at least an intermediate level of proficiency with computers.

Is self-motivated with excellent organizational skills.

Has strong decision-making and problem-solving skills.

2 years of upselling and banking industry ideal

Able to ( speak, read, write ) fluently in English & Spanish

You’ll be better prepared if you have (desired skills)

Experience in the banking/financial industry.

Experience working in a call center.

Experience in telephone sales.

Communications skills and multi-task

We’re a culture that

Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.

Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.

Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.

Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.

Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Posting Date

: 12/26/2018


Fort Worth, TX, 4200 AMON CARTER BLVD (TX2980),

- United States


: No

Full / Part-time

: Full time

Hours Per Week

: 40


: 1st shift

Weekly Schedule

: Multiple shifts available

Company info

Bank of America Corporation
Website :

Company Profile
Bank of America Corporation, through its subsidiaries, provides various banking and financial products and services for individual consumers, small and middle market businesses, institutional investors, corporations, and governments in the United States and internationally. The company’s Consumer & Business Banking segment offers traditional and money market savings accounts, CDs and IRAs, checking accounts, and investment accounts and products, as well as credit and debit cards; and lending related products and services, working capital management, and treasury solutions. This segment provides its products and services through operating 5,100 banking centers, 16,300 ATMs, call centers, and online and mobile banking platforms. Its Consumer Real Estate Services segment offers consumer real estate products comprising fixed and adjustable-rate first-lien mortgage loans for home purchase and refinancing needs, home equity lines of credit, and home equity loans. The company’s Global Wealth & Investment Management segment provides investment and brokerage, estate and financial planning, fiduciary portfolio management, cash and liability management, and specialty asset management services; and retirement and benefit plan, philanthropic management, and asset management services. Its Global Banking segment provides various commercial loans, leases, commitment facilities, trade finance, real estate and asset-based loans, and consumer loans; treasury management, foreign exchange, and short-term investing options; and debt and equity underwriting and distribution, and merger-related and other advisory services. The company’s Global Markets segment offers sales and trading services for securities and derivative products in primary and secondary markets; market-making, financing, securities clearing, settlement, and custody services to institutional investor clients; and risk management products. The company was founded in 1874 and is based in Charlotte, North Carolina.

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