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Job Details

Customer Service Planner - LPC-T/268

Company name
Precision Castparts Corp.

Portland, OR, United States

Employment Type

Customer Service

Posted on
Jan 08,2019

Valid Through
Apr 23,2019

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Job Description *


To implement, coordinate and maintain a valid and realistic Master Production Schedule supporting the Business Operation’s Sales and Operations Plan and Customer Orders.  To insure effective communication between PCC’s customers and the manufacturing organization facilitating on-time customer order delivery.



Objective:  To implement a schedule supporting the approved Sales and Operations Plan and meet customer delivery requirements.

Typical Activities:

A. Continually monitors the master schedule, manufacturing capacity, material availability, lead time, customer order backlog and the business operations delivery performance against the plan to identify changes, trends, short-term deviations and/or forecast errors.

B. Performs MPS system requirements for end items, including firming, submitting and approving those orders in the base.


Objective:  To regularly communicate with the customer regarding order delivery date commitments based on the master schedule and to resolve delivery problems.

Typical Activities:

A. Maintains and updates committed ship dates for products and communicates to sales, marketing, order entry and the customer.

B. Represents PCC in meetings with the customer both in house and a t the customer’s site.

C. Routinely communicates verbally and electronically (E-mail) regarding order status to the customer.


Objective:  To maintain the master schedule for responsible items and take the necessary action to assure schedule adherence.           

Typical Activities:

A. Manages customer delivery dates within capacity guidelines.

B. Recommends changes to part load profiles to the master scheduler.

C. Reviews the master schedule reports, sales reports, and rough cut capacity reports to maintain a balance between the master schedule, manufacturing orders and customer order delivery dates.

D. Interfaces with capacity and scheduling group regarding customer order progress and provides information to aid in setting shop priorities.


1.   Minimum two (2) years of college in a business related curriculum.

2.   Minimum four (4) years related professional experience with at least two (2) of those years in a related planner / scheduler / analyst position.

3.   Demonstrated good oral and written presentation skills.

4.   Highly self motivated and able to work independently.

5.   Demonstrated good organizational skills.

6.   Proficient in MS Excel.

7.   VIS / VISTA / FOCUS experience a plus.

8.   Attention to detail a must.

9.   Maintains high-degree of professionalism at all times.

PCC Structurals is committed to a diverse workforce. As Equal Opportunity Employer, VEVRAA Federal Contractor, affirmative action employer we provide equal opportunity to all persons, regardless of race, religion, age, gender, disability, status as a protected veteran, national origin, color, or any other classification in accordance with federal, state, and local statutes, regulations and ordinances Minority/Female/Disability/Veteran Status/VEVRAA Federal Contractor. Veterans are encouraged to self-identify as PCC Structurals desires to provide protected veterans priority referrals for open positions. PCC Structurals complies with all laws and regulations associated with the Family Medical Leave Act (FMLA).

In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 503-652-3512 for assistance. PCC Structurals is a VEVRAA Federal Contractor committed to providing priority referrals of protected veterans for its openings. Veterans are encouraged to self-identify as desires to provide protected veterans priority referrals for open positions. PCC Structurals complies with all laws and regulations associated with the Family Medical Leave Act (FMLA). If you would like more information about Equal Employment Opportunity as an applicant under the law, please visit

Precision Castparts Corp. is an equal opportunity employer committed to recruit, hire, train, and promote in all job categories without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or other status protected by applicable law. 

Company info

Precision Castparts Corp.
Website :

Company Profile
Precision Castparts Corp. is a worldwide, diversified manufacturer of complex metal components and products. It serves the aerospace, power, and general industrial markets. PCC is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, the Company is the leading producer of airfoil castings for the industrial gas turbine market. PCC manufactures extruded seamless pipe, fittings, forgings, and clad products for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials to the casting and forging industries.

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