Gresham, OR, United States
Customer Service, Bluecollar, Design, Marketing
Jan 13, 2022
Stellenangebot: Customer Service Agent m/f/d Netherlands/Belgium in Amsterdam - flyeralarm Karriere
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Do you know that we are one of the TOP 15 e-commerce companies in Germany? We look for strengthening in Amsterdam.
Customer Service Agent m/f/d Netherlands/Belgium
That’s what you’d have to do:
As we are expanding our team in Amsterdam, we are looking for a customer service agent m/f/d for our online printing services for the Dutch and Flemish-Belgian market.
As a Customer Service Agent m/f/d, you are the first point of contact for our customers, over the phone, by email or through an online chat feature. It is your job to help customers with the best possible advice on the wide range of options FLYERALARM offers, as well as to assist customers in designing their product. You will also team up with your marketing colleagues to find and post interesting content to ensure we maintain an active social media presence. You are friendly, have a service-driven attitude and you never lose your cool.
Your primary responsibilities are to:
quickly respond to customer queries over the phone, by email, through online chat or on social media
assist customers in placing an order and, if necessary, making a design
consult with the production department in Germany and keep the customer up to date
respond to online customer reviews
ensure the best possible customer experience
a level-4 senior secondary vocational education degree, a degree in graphic design or a higher professional education degree, preferably in marketing/communication, hospitality or design
experience in printing or graphic design is a major plus
experience with customer contact
excellent proficiency in spoken and written Dutch
good command of spoken and written English and/or German
preferably living in the Amsterdam area or willing to relocate
you consider yourself friendly, enthusiastic, stress-proof, a good communicator, result-driven and someone who has commercial acumen
What we offer:
at FLYERALARM, you will be working in a multi-faceted and independent role within a professional international organisation that is committed to growing its success in the Netherlands
an inspiring induction process both at our Amsterdam office and at our printing sites and head office in Germany
a job that will allow you to make a difference with long-term career opportunities
the opportunity to be part of one of Europe’s largest online e-commerce players
We would like to introduce ourselves:
With approximately 2.000 employees, the FLYERALARM-group is one of the biggest e-commerce companies in Germany and Europe as of today. We have revolutionized the printing industry and process up to 15.000 orders a day for more than 1.000.000 clients. With innovative ideas, our employees give their best every day to keep up the high growth and internationalization.
What we have to offer:
FLYERALARM welcomes you with a modern working atmosphere and demanding tasks, as well as highly motivated teams and fascinating dynamics. Your daily working routine will be shaped by continuous growth, new ideas and exciting projects. Show us your talent and apply online!
Human Resources – Kelly Biggs
49 931 46584 1202