Client Service Specialist I

Profile

Aon Is Looking For A Client Services SpecialistAs part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Aon Private Risk Management business group within Aon Risk Solutions in Jacksonville, FL.  As a Client Services Specialist I you will report directly to Customer Service Manager.  Your Impact As A Client Services SpecialistJob Responsibilities:Responds well to client needs, takes on additional workload to help meet client needs.Handles work requests from field offices for endorsements and other standard Service Requests within 48 hours.Resolves Choice point, Auto ID, Certificate, and Urgent Billing Requests within 24 hours.Answers the Aon Private Risk Management Client Services toll free number and assist clients using Service Center guidelines.Maintains Audit Quality Standards for CSS Processing as set forth in the APRM Operations Quality Standards.Maintains individual Weekly Production Overall Average goal of 200 Items per Week for the Year.Keeps open actions on home screen current so that all actions are resolved within 5 business days.Processes electronic downloads received from the carriers and notify Account Executive of premium increases or policy discrepancies.Processes of all incoming paperwork such as insured copies, policy declaration pages, bill of sale, and other client documentation.You Bring Knowledge and ExpertiseRequired Experience:An active Florida 4-40 license is preferred or must be willing to obtain within 90 days of employment.Ability to adapt to new computer systems quickly.Ability to effectively communicate both verbally and written with external and internal clients on client servicing activities.Education:High School Diploma required, Bachelor's Degree is highly preferred.We offer youA competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Our Colleague Experience:From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day.  They make a difference, work with the best, own their potential, and value one another.  This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon:Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.  Aon is committed to a diverse workforce and is an affirmative action employer. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. 2495091,qualifications:UNAVAILABLE,responsibilities:Aon Is Looking For A Client Services SpecialistAs part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Aon Private Risk Management business group within Aon Risk Solutions in Jacksonville, FL.  As a Client Services Specialist I you will report directly to Customer Service Manager.  Your Impact As A Client Services SpecialistJob Responsibilities:Responds well to client needs, takes on additional workload to help meet client needs.Handles work requests from field offices for endorsements and other standard Service Requests within 48 hours.Resolves Choice point, Auto ID, Certificate, and Urgent Billing Requests within 24 hours.Answers the Aon Private Risk Management Client Services toll free number and assist clients using Service Center guidelines.Maintains Audit Quality Standards for CSS Processing as set forth in the APRM Operations Quality Standards.Maintains individual Weekly Production Overall Average goal of 200 Items per Week for the Year.Keeps open actions on home screen current so that all actions are resolved within 5 business days.Processes electronic downloads received from the carriers and notify Account Executive of premium increases or policy discrepancies.Processes of all incoming paperwork such as insured copies, policy declaration pages, bill of sale, and other client documentation.You Bring Knowledge and ExpertiseRequired Experience:An active Florida 4-40 license is preferred or must be willing to obtain within 90 days of employment.Ability to adapt to new computer systems quickly.Ability to effectively communicate both verbally and written with external and internal clients on client servicing activities.Education:High School Diploma required, Bachelor's Degree is highly preferred.We offer youA competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Our Colleague Experience:From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day.  They make a difference, work with the best, own their potential, and value one another.  This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon:Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.  Aon is committed to a diverse workforce and is an affirmative action employer. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2021-10-11T12:52:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2022-10-11T12:52:51.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:https://jobs.aon.com,logo:https://assets.jibecdn.com/prod/aon/0.0.43/assets/brands/https://aon.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1134557&hashed=154379},jobLocation:{@type:Place,address:{@type:PostalAddress,addressLocality:Jacksonville,addressRegion:Florida,streetAddress:13901 Sutton Park Drive South
Bldg. C,Suite 360,postalCode:32224,addressCountry:United States}}}

Company info

Aon PLC.
Website : http://www.aon.com