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Job Details

Customer Account Specialist II

Company name
Caterpillar Corporate

Nashville, TN, United States

Employment Type

Customer Service

Posted on
Jan 08,2019

Valid Through
Apr 23,2019

Apply for this job


Customer Account Specialist II','1900007R','!*!


various accounts receivable management efforts for Caterpillar Financial

Services Corporation (CFSC).




Collects delinquent

active contracts through telephone contact and field visits.Authorizes and conducts

equipment repossessions, which includes authorizing legal correspondence and

arranging for transportation and safe storage of the units.Reports past due

results and recommends additions, deletions and modifications to the Potential

Credit Loss Report.Develops and nurtures

a strong working relationship with dealers, Territory Managers and customers in

an assigned portfolio.Coordinates timely

resolution of customer service issues on past due accounts.Reports their

individual collection activities to the Customer Account Manager on a weekly

and monthly basis or as requestedMay provide timely

reporting of repossessed assets or accounts being referred for legal action to

other business units as required, including Special Accounts, Remarketing and Legal.

May provide status

and historical reporting to Account Services staff and management on collection

activities and accounts placed for repossession within the department.Participates in

accomplishment of continuous improvement objectives for the department.  Progress toward accomplishment of these is

measured through maintenance of necessary measurements and analysis of

associated data.  Participates in the

identification of problem areas and development of resolutions to address them.Understands the Harassment policy of the company and is

responsible for its application in all aspects of employment.





Demonstrated knowledge

of and demonstrated ability to apply collection techniques and procedures.Demonstrated ability

to participate in process improvement via continuous improvement methodology.Demonstrated ability

to perform duties and responsibilities with limited supervision.Demonstrated ability

to handle complaint resolution on complex issues with limited assistance, in

most cases, or direct to appropriate level as necessary.Demonstrated knowledge

of and demonstrated ability to apply effective written and verbal communication

skills and willingness to develop presentation skills.Demonstrated ability

to analyze, recommend and approve contracts for default and late charge waiver.Demonstrated ability

to train other employees as required.Demonstrated ability

to plan and facilitate meetings with limited assistance.9.   Thorough knowledge of

and demonstrated ability to apply math computation skills.


knowledge of and ability to apply data collection and analysis skills.Demonstrated

knowledge of and ability to analyze customer credit summaries and past due accounts.Thorough knowledge of

and the ability to apply financing and taxation principles.Thorough knowledge of

marketing and customer service concepts and techniques.


of CFSC’s financing and leasing products.


knowledge of financing and leasing documentation principles.


knowledge of billing and invoicing concepts.


knowledge of all UCC filing requirements and the applicability to

bankruptcy laws and regulations.


ability to be a committed student of the business; seek knowledge and

experience that benefits current performance and prepares for future



ability to nurture a strong working relationship with internal and

external customers, Territory Managers, and dealer personnel.


ability to work efficiently guided by the priorities set by management;

strive for continuous improvement in performance of duties.


ability to learn and practice CFSC policies and procedures.


ability to work together with colleagues to achieve region past due goals

without losing perspective of overall CFSC goals.


ability to work as a leader of less experienced Customer Accounts team



to sit, focus on computer screen, and type on a keyboard, and make contact

with customers via telephone system for long periods of time (at least 2




college or university degree in any discipline and a minimum of 2 years exempt

experience in credit, customer services, collections, marketing and/or

financial statement analysis is recommended. 

Previous exempt work experience must be progressively increasing in

responsibility and accountability and demonstrate an ability to gain in

knowledge, skills and responsibility such that a level of full competency can

be reached.  Equivalent experience may be

substituted for education.


EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply.


is not currently hiring individuals for this position who now or in the future

require sponsorship for employment visa status; however, as a global company,

Caterpillar offers many job opportunities outside of the U.S. which can be

found through our employment website at

 ','Relocation assistance is not available for this position.','EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply.','Jan 15, 2019','United States-Tennessee-Nashville','','U.S. Core Business Functions','Customer Account Specialist II

Company info

Caterpillar Corporate
Website :

Company Profile
For more than 90 years, Caterpillar Inc. has been making sustainable progress possible and driving positive change on every continent. Customers turn to Caterpillar to help them develop infrastructure, energy and natural resource assets. With 2017 sales and revenues of $45.462 billion, Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. The company principally operates through its three primary segments - Construction Industries, Resource Industries and Energy & Transportation - and also provides financing and related services through its Financial Products segment.

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