Field Service Technician

Profile

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. 

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Job Purpose

Provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service- related sales and service targets.

Essential Duties and Responsibilities

Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000

Maintains a safe, orderly, and clean working environment

Is directly responsible for company assets, may include a service vehicle, parts inventory, tools, laptop and test equipment

Maintains truck log, if necessary, according to state and federal regulations

Works mainly in service center/shop, but could travel to customer sites if needed

Maintains telephone or radio contact with supervisor to receive pickup and delivery instructions

Maintains records of performance reports

Prepares new and spent product for shipment

Loads and unloads trucks. As needed, will operate material handling equipment per OSHA requirements

Replaces defective parts, reassembles batteries and fills cells with the acid solution

Reads meters and adjusts charge parameters to control time and flow of current through the battery

Ability to perform discharge tests evaluates results and makes necessary repairs

Ensure day to day complaint logs and plan for a site visit

Tracking service cells inward & outward and update on daily basis in the tracker

Frequent visit to customers to maintain good relations

Ensure calibration of tools as per the due date

On occasion, must be able and willing to work varying scheduleds which may include nights, weekends, and public holidays

Other duties may apply

Qualifications

Minimum Qualifications

2-4 years of previous customer service experience in field support

Basic knowledge of Microsoft Office and the Internet

Able to operate a cell phone

Basic mechanical aptitude

Previous experience working with hand and power tools

Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English

Able to perform basic math such as add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals

High School Diploma or equivalent

Preferred Qualifications

A basic electrical understanding

The use of test equipment and reading schematics

Technical degree in Engineering where/if applicable to the location

General Job Requirements

This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.

Must be able to differentiate colors.

Must be able to frequently bend; twist; reach; stoop; kneel or crouch.

Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.

Must be able to stand for long periods of time

Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.

Must be able and willing to be on-call.

Risk of electrical shock.

This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.

This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  EEO/Minority/Female/Vets/Disabled

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Company info

EnerSys
Website : http://www.enersys.com