Full Time Customer Service Representative La Crosse Airport

Profile

Overview
 
The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and help facilitate the rental car check-in process.
 
This is a Full-Time position with benefits (40 hours per week) located at the La Crosse Airport. The position pays $18.00 / hour 
 
schedule:  Sunday, Monday, Tuesday, Friday, Saturday 12pm-9pm (1 hour lunch)  40 hours per week

 

Responsibilities

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services 
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans
 
Qualifications

Must be at least 18 years old
High school diploma or GED equivalent required
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction (DUI, DWI) on driving record within the past 3 years.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be able to work the posted schedule

Company info

Enterprise Rent-A-Car
Website : http://www.enterprise.com