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Job Details


Company name
University of Washington, Bothell

$2,785 - $3,353/mo

Seattle, WA, United States

Employment Type

Customer Service

Posted on
Jan 08,2019

Valid Through
Apr 23,2019


Union Position:



Evening Shift


This fixed duration position is anticipated to be approximately 6 months in length.

The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

Gallagher Law Library seeks a responsible, collaborative, friendly, and detail-oriented individual with a sense of humor who will join our team of 22 librarians and staff in serving the diverse needs of the UW School of Law, the UW community, and public visitors. Reporting to the Head of Access Services, this position will be responsible for supervising undergraduate student employees at the Circulation Desk on Sundays and Monday through Thursday evenings as well as for coordination of the law library's course reserve collection.


Desk responsibilities:

Staff and supervise the Circulation Desk, ensuring high-quality customer service when interacting with UW Law faculty, administration, staff, students, and all other library visitors

Negotiate patron complaints and infractions and enforce security and emergency procedures

Circulate UW Libraries materials to patrons: checking in, returning, placing items on hold shelf, delivery of items to UW Law faculty and staff

Supervise student desk work, library walk throughs, faculty delivery, shelving, and other projects

Register public patrons for library accounts.

Hire, train and evaluate student employees

Work with Gates Hall Facilities Coordinator and Technology Services to ensure the library equipment and facilities function appropriately

Additional administrative duties as assigned, including possible future opportunities to cross-train in other library departments


High school graduation or equivalent AND one year of service-sector experience or closely related activity, or satisfactory completion of relevant course work OR equivalent education/experience


Demonstrated ability to handle high-stress and emergency situations

Demonstrated excellent customer service orientation

Ability to recognize and set priorities, and to use independent judgment and initiative in a variety of situations

High level of detail orientation, with proven ability to manage multiple simultaneous projects and interruptions.

Exceptional organizational skills

Experience with Microsoft Office Suite and the ability to learn new programs

Strong oral and written communication skills

Ability to work a varied schedule, including evenings and weekends


Bachelor’s degree or equivalent AND one year of demonstrated experience in a customer service environment, a library, or satisfactory completion of relevant coursework

Supervisory experience



When UW Law classes are in session, this position will include some Monday-Thursday afternoons/evenings from 4:45-8:00 PM and Sundays from 11:00 AM to 6:00 PM. During interim periods and the summer, the Head of Circulation will determine an agreeable daytime schedule.

Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.? These assessments may include Work Authorization, Cover Letter and/or others.? Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your My Jobs page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

The University of Washington is a leader in environmental stewardship & sustainability

, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or

Company info

University of Washington, Bothell
Website :

Company Profile
A regional, metropolitan university With more than 5,000 students and 45 undergraduate and graduate degree programs, the University of Washington Bothell is the fastest-growing four-year public university in the state of Washington. For more than 25 years, UW Bothell has fulfilled its mandate to provide access and opportunity to students from North King and Snohomish counties and across the state of Washington. UW Bothell: A national reputation For two years in a row (2014-15), the University of Washington Bothell has been ranked No. 1 in both the state of Washington and the Pacific Northwest, according to Money magazine. In 2015, Money ranked UW Bothell No. 36 in its overall list of best colleges. Read the Money magazine story. Washington Monthly ranked UW Bothell no. 13 in the nation in the “best bang for the buck” category. UW Bothell is gaining a national reputation for its STEM program. Money magazine has listed UW Bothell third on its national list of “25 great, accessible colleges for aspiring scientists and engineers”

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