Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Draper, UT
View more jobs in Utah

Job Details

Customer Success Manager

Company name
Sendmail, Inc.

Location
Draper, UT, United States

Employment Type
Full-Time

Industry
Customer Service, Manager, Retail

Posted on
Jan 08,2019

Valid Through
Apr 23,2019

Apply for this job






Profile

Company Overview

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

Build and enhance our proven security platform

Blend innovation and speed in a constantly evolving cloud architecture

Analyze new threats and offer deep insight through data-driven intel

Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-

generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role

Drive high levels of customer success, maintaining a strong sense of ownership over assigned customer accounts.

Be a relentless advocate for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments are successful.

Independently provide ongoing and proactive vision and guidance regarding security initiatives to assigned Proofpoint customers.

Identify root causes of customer churn and possible client dissatisfaction.

Plan and lead process improvement initiatives tailored to improve overall customer success and satisfaction during a customer’s journey with the Proofpoint team.

Your day-to-day

Drive the customer onboarding process for purchased solutions.

Nurture Proofpoint customers regarding the utilization of their purchased solutions and the value derived.

Champion continual improvement for our customers, with Proofpoint personnel on products, services and/or processes.

Assist customers in solving their challenges during their journey with Proofpoint.

What you bring to the team

Requirements:

A thorough knowledge and proven history of demonstrated customer success behavior.

Strong communication skills in all mediums that can translate within all levels of a customer’s organizational hierarchy. This includes presentation skills for technical as well as business driven initiatives.

Ability to manage yourself and others through innovative processes, making effective decisions to ensure success of organizational and team goals.

Technical background that includes enterprise security, networking and electronic communications.

Ability to drive value propositions with customers and provide guidance for their long term success

Why Proofpoint

As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture!

#LI-SW1

Proofpoint is

an equal opportunity employer and welcomes applications from all qualified individuals regardless of race, sex, disability, religion/belief, sexual orientation or age.

Proofpoint does not accept unsolicited resumes from external recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, Proofpoint will not consider or agree to payment of any recruiter or agency fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Proofpoint explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Company info

Sendmail, Inc.
Website : http://www.sendmail.com

Company Profile
Sendmail provides appliance-based products, applications and services that enable enterprises and government agencies to modernize their messaging infrastructures. Since 1982, thousands of commercial and open source customers around the globe have relied on Sendmail for a unified approach to the complex problems of policy-based message handling and routing.

Similar Jobs:
Podium is out to power the modern relationship between businesses and customers. We do this through technology that makes interacting easy and convenient for everyone. Utilizing popular communication channels, Podium helps power e...
CUSTOMER SERVICE ASSOCIATE
Location : Provo, UT
Overview As a Customer Service Associate, you are the face of Walgreens – the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our cus...
Retail Sales Associate
Location : Salt Lake City, UT
Are you passionate about Customer Service, but hate working odd hours? At Extra Space Storage we offer the best of both worlds! Great environment without the retail hours! We are the best at getting better and we need engaged empl...