Service Desk Analyst

Profile

Information Technology
1 Opening
Washington, DC
Job Number: 1676
The Information Technology Department of Arnold & Porter has an opening for a Service Desk Analyst in the Washington, DC office working the following shift:
11:00 PM to 11:00 AM Friday into Saturday and Saturday into Sunday and 7:00 AM to 2:45 PM Monday and Tuesday
The Service Desk Analyst is responsible for providing exceptional customer service and support to the Firm and clients of the Firm. Responsibilities include: Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations; exhibiting ownership and timely resolution of all incident tickets and change orders; interacting directly with other IT groups to determine the proper remediation for an issue; setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned.
QUALIFICATIONS:
Minimum of three years of experience in end-user support.
Knowledge and experience with law firm specific applications and previous employment in legal information technology is preferred.
Two-year college degree preferred. Equivalent experience will be considered.
Strong communication and interpersonal skills.
Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.
Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
Exceptional client service, both internal and external.
Flexibility to work additional shifts as needed.
Arnold & Porter Kaye Scholer LLP is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, color, creed, religion, national origin, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), age, marital or partnership status, familial status, sexual orientation, gender, gender identity, gender expression, transgender, physical or mental disability, medical condition, family leave status, citizenship status, immigration status, ancestry, genetic information, military or veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. All qualified applicants will receive consideration for employment without regard to any characteristic protected by local, state, or federal laws, rules, or regulations.
Arnold & Porter Kaye Scholer LLP endeavors to make ****accessible to any and all users. If you would like to ****. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
For our EEO Policy Statement, please click here
. If you would like more information about your EEO rights as an applicant under the law, please click EEO is the LAW
and the Supplement poster
Arnold & Porter is an EO Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity.
Arnold & Porter Kaye Scholer LLP uses E-Verify, which is a web-based system, to confirm the eligibility of our employees to work in the United States. As an E-Verify employer, we verify the identity and employment eligibility of newly hired employees by electronically matching information provided by employees on the Form I-9, Employment Eligibility Verification, against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). We use E-Verify because we are a federal contractor containing the Federal Acquisition Regulation (FAR) E-Verify clause. Please see the posters for details regarding E-Verify or contact Arnold & Porter’s Human Resources Department for more information. E-Verify Participation Poster
and Right-to-work Poster

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