Wayne, NJ, United States
Customer Service, Administrative
The Senior Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This is a full time seasonal position where you will work 40 hours per week. Seasonal employment will end on or before September 30th 2019.
Note: Our season begins May 1st and ends September 30th
This position will be located in several branches throughout Bergen and Passaic County
The address of our local Flagship Store is 11 East Anderson St Hackensack, NJ 07601
The compensation for this position is $13/hour
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
Must have two years of college experience OR two years of customer service experience
Must have a high school diploma or GED
The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Aside from religious observations, must be available to work full time schedule needed by branch location which will include weekends
Must be able to read, write, and speak English.
New Jersey DMV Requirements:
First-time drivers or under 21 years old:
If you are a first-time driver or under age 21, you must complete the mandatory Graduated Driver License (GDL) program requirements. New Jersey\u2019s GDL program introduces driving privileges gradually to first-time drivers and individuals under the age of 21.
Website : http://www.enterprise.com
Culture and hard work created Enterprise Enterprise Rent-A-Car is an ongoing American success story. Our guiding principles, and humble beginning, revolve around personal honesty and integrity. We believe in strengthening our communities one neighborhood at a time, serving our customers as if they were our family, and rewarding hard work. These things are as true today as they were when we were founded in 1957. Today, our massive network means Enterprise is the largest transportation solutions provider. We offer car, truck and motorcycle rentals, as well as car sharing and car sales. We’re in over 30 countries with more than 7,200 locations. What does this mean to our customers? We're there when you need us. We take an active role in sustainability, not only because it’s smart for our business, but because we believe in making the world a better place for future generations. Because of our size, we are in a unique position to foster innovation, advance research and test market-driven solutions.