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Job Details

Service Representative Night - Ventura SS - CA

Company name
24 Hour Fitness USA, Inc.

Location
Ventura, CA, United States

Employment Type
Full-Time

Industry
Customer Service, Hospitality, Retail

Posted on
Jan 08,2019

Valid Through
Apr 23,2019

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Profile

Service Representative Night - Ventura SS - CA

in

Ventura

California

LOCATION

3350 Telegraph Road Ventura CA 93003

At 24 Hour Fitness we are committed to our mission of helping people--team members and members alike--to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.

Description

The Service Representative Night (SRN) provides customer service support to the club members and guests.

Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code

Responsible for assisting and directing members/guests

Monitoring incoming inquiries and ensuring proper check in procedures are followed

Essential Duties & Responsibilities

Member Check in/Customer Service

Greet all incoming members

Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages

Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc.

Keep front desk area and lobby clean, clutter free, and orderly/organized

Clean and organize lobby, and weight and cardio rooms

Record equipment, facility, and janitorial issues on the Maintenance Logs

Inventory Front Desk supplies including first aid kits, and report to Operations Manager when supplies are low

Qualifications

Preferred prior overnight shift experience

Must have 6-12 months experience in customer service function

Experience operating multiple phone lines preferred

Basic Computer Skills

Certifications / Educational Requirements

High School Diploma or GED required

Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment)

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms

Frequently required to lift and/or move up to 25 lbs.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

FUNCTIONAL GROUP

Operations

FULL-TIME

Part-time

Company info

24 Hour Fitness USA, Inc.
Website : http://www.24hourfitness.com

Company Profile
Throughout our 30+ year history, we've held fast to our mission of helping people improve their lives through fitness. We recognize that every person has their own set of goals and their own unique perspective of what a fitness center means to them. Some members want to shed a few extra pounds and some members simply want to get healthier. 24 Hour Fitness makes clubs affordable and accessible to people of all abilities and fitness levels because we believe there is an athlete in all of us.Since the first club opened in California in 1979, we’ve been a different type of club – one dedicated to providing great experiences and contemporary facilities that help people change their lives through fitness. Our business has evolved through the years, as we established leadership on the West Coast and expanded our operation across 18 states.

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