SDFRD at top of customer satisfaction survey
The San Diego Fire-Rescue Department has topped the customer satisfaction survey conducted among San Diego municipal departments. The departments were ranked on a scale of 1 to 5, where SDFRD scored highest at 4.95. Engineering and Capital Projects followed at 4.84, with Purchasing and Contracting at 4.82, and Customer Services at 4.73. Saying, "Good service is fast service," Wendi Brick, the city's director of customer service, stated that the area of promptness is yet to be improved. Almost 4,600 residents were involved in the survey after having had face-to-face contact with city employees in 17 departments during a period of 10 days in March. The survey will be repeated by the city every nine months.
Customer payment options expanded by FirstEnergy
FirstEnergy Corporation has added MasterCard credit and debit cards to its list of online payment options to enable customers to automatically pay their monthly electric bills. FirstEnergy's customers enrolled in its electronic billing and payment program can use this service by visiting the firm's website at www.firstenergycorp.com. The payment option will be available to customers of FirstEnergy's seven electric utility operating companies: The Cleveland Electric Illuminating Company, Toledo Edison, Ohio Edison, Metropolitan Edison, Pennsylvania Electric, Pennsylvania Power, and Jersey Central Power & Light. The site allows customers to trace payments through their monthly credit or debit card statements. Headquartered in Ohio, FirstEnergy is a diversified energy company with its affiliates and subsidiaries offering energy-related services such as energy management and the generation, transmission, and distribution of electricity.
New director appointed at 311 Customer Service Center
Mayor Gavin Newsom and City Administrator Edwin Lee have named Ed Reiskin as director of San Francisco's 311 Customer Service Center. Reiskin recently served Washington, DC, as city administrator. Working as deputy mayor for public safety in Washington, he managed the city's combined communications center and other public safety agencies. Reiskin has more than 16 years of experience in the academic, non-profit, private, and public sectors. The 311 Customer Service Center provides 'round-the-clock aid to visitors, residents, and businesses looking for non-emergency city services. The service is available in more than 145 languages at no charge to callers.
