Supervises and coordinates activities of workers engaged in giving bus service information...
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Supervises and coordinates activities of workers engaged in giving bus service information, by telephone, to callers for motor transportation company: Confers with management and examines past activity records to project staffing, budget, and equipment requirements, performing duties as described under SUPERVISOR (clerical) Master Title. Issues oral and written instructions on schedule changes and rates to keep workers informed and maintain accuracy of information given to public. Monitors telephone conversations between workers and callers to evaluate technical accuracy. Reads telephone operator's meter to determine volume of calls handled and hourly total of lost calls to compile record for planning purposes. Conducts classroom and on-the-job training to maintain and improve service standards. Submits reports, as required, to provide information for accounting department.
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Customer Service Center Manager United States-NM-Farmington
Job Title: Customer Service Center Manager -
Farmington, NM
Reports To: General Manager, Operations
Alt. Title(s): Department:
Salary Range: Re...
Customer service jobs are available in many types of companies. Industries such as telecommunications, manufacturing, utilities, transportation, and tourism employ thousands of customer service representatives to serve as customers’ point of contact.
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